Overview
Heartland Hospice, located in Cincinnati, Ohio, is dedicated to providing compassionate end-of-life care. As part of the Gentiva family of hospice and home health providers, Heartland Hospice focuses on delivering physical, emotional, and social support to patients and their families facing terminal diagnoses. Their mission is to enable individuals to live with dignity and grace during challenging times.
Services & Support
Heartland Hospice offers a range of services designed to support patients and their families. These include 24-hour nursing care, symptom management, emotional support, and spiritual care. The staff is trained to develop personalized care plans that address each patient’s unique needs. Additionally, they provide respite care for family caregivers, allowing them time to rest and recharge.
Care Approach & Staff
The care approach at Heartland Hospice emphasizes compassion and understanding. The team consists of physicians, nurses, social workers, hospice aides, and chaplains who work collaboratively to meet the emotional, spiritual, and physical needs of patients. Many families have noted the staff’s dedication, highlighting their ability to provide both professional and personal support during difficult times.
Who They Serve
Heartland Hospice serves patients with life-limiting illnesses who have a life expectancy of six months or less. This includes individuals with conditions such as end-stage heart disease, COPD, Alzheimer’s disease, and ALS. The organization aims to support not only the patients but also their families throughout the caregiving process.
What Families Say
Feedback from families has been mixed. While many express gratitude for the compassionate care received, there are notable concerns regarding staff communication and the reliability of services. Some families reported instances of inadequate support during critical moments, leading to feelings of abandonment. However, others praised specific staff members for their outstanding care and support, particularly in making patients comfortable during their final days.
Room for Improvement
Several reviews indicate areas for improvement, particularly regarding staff responsiveness and communication. Instances of missed visits and lack of timely assistance have been highlighted as significant concerns.
Summary
Heartland Hospice offers essential services for individuals facing terminal illnesses, with a focus on compassionate care tailored to individual needs. While many families have had positive experiences, concerns about staff reliability and communication suggest that potential clients should consider these factors when evaluating their options for hospice care.
