Overview
Home Care by Black Stone, located in Cincinnati, Ohio, is dedicated to providing personalized healthcare services to clients in the community. The organization emphasizes quality service and aims to build meaningful relationships with its patients.
Services & Support
Home Care by Black Stone offers a range of home health care services designed to support individuals in their homes. While specific services are not detailed in the provided information, the organization is known for its commitment to quality care and community support.
Care Approach & Staff
The care approach at Home Care by Black Stone focuses on personal connections with clients. Some families have expressed appreciation for the compassion and support provided by staff members, highlighting the positive impact this has had during challenging times. However, there have also been reports of inconsistent service and communication issues, with some clients experiencing delays in receiving care and difficulties in scheduling visits.
Who They Serve
Home Care by Black Stone serves a diverse clientele, including seniors and individuals recovering from medical procedures. Families have noted the importance of having reliable care, especially for those who may not have extensive family support.
What Families Say
Reviews of Home Care by Black Stone reflect a mixed experience. Many families express gratitude for the care and support received, particularly during difficult periods. Positive comments often mention the compassionate nature of the staff and their commitment to making clients feel like family. However, some families have raised concerns about staff reliability, communication challenges, and the need for better organization within the scheduling system.
Room for Improvement
Several reviews indicate that there are areas for improvement, particularly regarding staff reliability and communication. Some clients have reported issues with aides not showing up or being inattentive during their shifts. Additionally, there have been concerns about the responsiveness of the scheduling team, which has led to frustration among families needing timely support.
Summary
Home Care by Black Stone strives to provide quality home health care services in Cincinnati, Ohio. While many families appreciate the compassionate care and support offered by the staff, there are notable concerns regarding service reliability and communication. Families considering this provider may want to weigh these factors based on their individual needs and experiences.
