Overview
HarmonyCares Medical Group, located in Cincinnati, Ohio, provides comprehensive in-home care for seniors and adults with complex health issues. The organization emphasizes delivering services in the patient’s home, ensuring privacy, safety, and comfort. With a commitment to compassionate care, HarmonyCares is a member of the American Academy of Home Care Medicine and is staffed with dedicated healthcare professionals.
Services & Support
HarmonyCares offers a range of services designed to meet the diverse needs of its patients. These include in-home physician care, lab testing, complete health assessments, and hospice care. The organization aims to provide expert healthcare services that allow individuals to receive necessary medical attention without the need for in-person visits, which can be challenging for some patients.
Care Approach & Staff
The care teams at HarmonyCares focus on understanding the whole patient rather than just their diagnosis. Feedback from families highlights that many healthcare providers, including nurses and nurse practitioners, are described as attentive and thorough. However, some reviews point out issues with specific staff members, particularly in the front office, where communication has been noted as a concern.
Who They Serve
HarmonyCares primarily serves seniors and adults with complex health issues who require in-home healthcare services. The organization is dedicated to keeping patients in their homes longer, thereby enhancing their quality of life and comfort.
What Families Say
Reviews from families indicate a mix of experiences with HarmonyCares. Many appreciate the compassionate care provided by healthcare professionals during in-home visits. However, there are recurring concerns regarding the front desk staff, particularly one receptionist, whose communication style has been described as rude and unhelpful. This feedback suggests that while the medical care is valued, improvements in customer service may be necessary.
Room for Improvement
Several reviews consistently mention challenges with the front office staff, particularly regarding communication and customer service. Families have expressed frustration with the receptionist’s demeanor, which has impacted their overall experience with the organization. Addressing these concerns may enhance the overall patient and family experience.
Summary
In summary, HarmonyCares Medical Group in Cincinnati, Ohio, provides essential in-home care services for seniors and adults with complex health issues. While many families appreciate the quality of medical care and the compassionate approach of healthcare providers, there are notable concerns regarding the customer service experience at the front desk. Addressing these issues could further strengthen the trust and satisfaction of the families they serve.
