Overview
Cardinal Home Healthcare Solutions, located in Cincinnati, Ohio, specializes in providing in-home health care services. They offer a range of assistance, including skilled nursing, physical therapy, and home health aide services, aimed at supporting seniors and disabled individuals throughout Greater Cincinnati and several counties in Southwest Ohio.
Services & Support
Cardinal Home Healthcare Solutions offers various non-medical care services designed to assist individuals in maintaining their independence. Their services include skilled nursing, physical therapy, and home health aide support, which are essential for those requiring regular assistance, especially seniors or disabled adults.
Care Approach & Staff
The agency emphasizes a commitment to personal freedom and autonomy for their clients. While some families have reported positive experiences with specific staff members, noting their professionalism and knowledge, there have been significant concerns regarding the customer service approach of certain staff, with multiple reviews highlighting instances of unprofessional behavior and rudeness.
Who They Serve
Cardinal Home Healthcare Solutions primarily serves seniors and disabled individuals who require assistance with daily living activities and medical care. Their services are designed to cater to the needs of those who may struggle with maintaining their independence due to health challenges.
What Families Say
Feedback from families regarding Cardinal Home Healthcare Solutions has been mixed. Some families have expressed satisfaction with the efficiency and professionalism of certain caregivers, noting improvements in their loved ones’ well-being. However, there are multiple reports of poor customer service experiences, particularly relating to unprofessional interactions and issues with reliability in service delivery. Concerns have been raised about the responsiveness of the agency, with some families experiencing delays in receiving necessary care.
Room for Improvement
Several reviews indicate a need for improvement in customer service and communication. Families have reported feeling disregarded during interactions with staff, which has affected their overall experience with the agency. There is a clear call for the company to enhance their professionalism and responsiveness to inquiries and care needs.
Summary
Cardinal Home Healthcare Solutions offers essential in-home health care services in Cincinnati, Ohio, with a focus on supporting independence for seniors and disabled individuals. While there are positive testimonials regarding the care provided by certain staff members, the agency faces challenges in customer service and reliability, as noted by several families. Addressing these concerns could significantly improve the overall experience for clients and their families.
