Overview
American Mercy Home Care, located in Cincinnati, Ohio, provides skilled at-home care services. Their offerings include nursing, physical therapy, occupational therapy, and personal care services aimed at improving the quality of life for patients in the comfort of their homes. The organization emphasizes coordinated care through collaboration with physicians to create tailored treatment plans for each patient.
Services & Support
American Mercy Home Care offers a range of services designed to assist patients recovering from illness or managing chronic conditions. Their services include skilled nursing, physical therapy, occupational therapy, and personal care. The organization aims to provide care that is not only effective but also compassionate, ensuring that patients can maintain their independence in a familiar environment.
Care Approach & Staff
While some families have reported positive experiences with individual staff members, there are also numerous accounts of dissatisfaction with the overall management and communication from the company. Reviews indicate that while some nurses and therapists provided excellent care, issues with scheduling and responsiveness from the office staff have been a concern for many families. Instances of unexpected cancellations and a lack of follow-up communication have contributed to frustrations regarding the care process.
Who They Serve
American Mercy Home Care serves a diverse clientele, including elderly patients and those recovering from surgeries or managing chronic health conditions. Families have expressed varying levels of satisfaction with the care provided to their loved ones, with some noting that the services did not adequately meet their specific needs.
Service Area
The services of American Mercy Home Care are available to patients in Cincinnati, Ohio, and the surrounding areas.
Scheduling & Availability
Many reviews highlight issues with scheduling appointments and the lack of communication regarding changes to care plans. Families have reported instances where they were not informed of cancellations, leading to significant delays in receiving necessary medical attention, particularly for critical lab work.
Insurance & Billing
American Mercy Home Care indicates that their services are often covered by Medicare, Medicaid, or private insurance. However, there have been complaints regarding billing practices and communication about coverage, with some families feeling misled about potential costs associated with home health visits.
What Families Say
Feedback from families is mixed. While some have praised specific staff members for their professionalism and care, others have expressed deep dissatisfaction with the company’s overall management and customer service. Concerns about the quality of care, particularly in relation to communication and follow-through, have been frequently mentioned.
Room for Improvement
There are notable areas for improvement within American Mercy Home Care, particularly regarding customer service and communication. Families have reported issues with scheduling, unexpected cancellations, and a lack of responsiveness from the management team. Enhancing these aspects could significantly improve the patient experience.
Summary
American Mercy Home Care in Cincinnati, Ohio, provides skilled nursing and therapy services aimed at supporting patients in their homes. While some caregivers receive commendations for their work, the company faces challenges with scheduling, communication, and overall management. Families are encouraged to weigh these factors when considering home health care options.
