Overview
Northeast Professional Home Care, located in Canton, Ohio, is a locally-owned healthcare provider that has been serving the community for over 25 years. They offer a range of home health care services, including skilled nursing, physical therapy, occupational therapy, medical social work, and home health aide support. Their services aim to provide care in the comfort of patients’ homes, extending the care provided by doctors.
Services & Support
Northeast Professional Home Care provides both skilled and non-skilled home care services. Skilled services include nursing, physical therapy, occupational therapy, and medical social work, while non-skilled services focus on activities of daily living and light housekeeping. They work with case managers from various area agencies to ensure comprehensive care for patients in several counties, including Stark, Summit, and Portage.
Care Approach & Staff
The agency emphasizes compassionate and attentive care, with many families noting the helpfulness and responsiveness of the staff. However, some families have expressed concerns about communication issues, particularly regarding scheduling and aide availability. While some clients have had positive experiences with their aides, others have reported significant problems with aides calling off and not being replaced in a timely manner.
Who They Serve
Northeast Professional Home Care serves a diverse range of clients, including elderly and homebound individuals. The agency aims to provide the necessary support to help clients maintain their independence and quality of life in their own homes.
Room for Improvement
Several reviews highlighted concerns regarding the reliability of staff and communication from the office. Families noted instances of aides calling off without proper notice, leading to gaps in care. Additionally, issues with timely payments for staff have been reported, indicating a need for improved administrative processes.
What Families Say
Feedback from families is mixed. While some have praised the compassionate care received from aides, others have raised serious concerns about the professionalism and reliability of the service. Reports of unclean living conditions and inadequate care for certain patients have also been noted, emphasizing the need for better oversight and communication from management.
Summary
Northeast Professional Home Care offers a variety of home health services to clients in Canton, Ohio, and surrounding areas. While many families appreciate the compassionate care provided by aides, there are notable concerns about staff reliability and administrative communication. Families considering this agency may want to weigh these factors when making their decision.
