Overview
Help at Home, located in Canton, Ohio, provides support and assistance for individuals needing help with daily living activities, particularly seniors and those with disabilities. Their mission is to empower clients to live independently and with dignity, offering a range of in-home care services tailored to individual needs.
Services & Support
Help at Home offers a variety of services aimed at enhancing the quality of life for their clients. These include assistance with daily living activities, support after hospital discharge, and community-based services. The organization prides itself on building lasting relationships with clients, emphasizing a culture of respect and compassion in their care approach.
Care Approach & Staff
The staff at Help at Home includes trained caregivers who work collaboratively to provide personalized care. Their approach focuses on creating meaningful moments for clients through dedicated, relationship-based care. The organization has been in operation since 1975, demonstrating a long-standing commitment to the well-being of those they serve.
Who They Serve
Help at Home primarily serves seniors and individuals with intellectual or developmental disabilities, particularly those who are Medicaid-eligible. Their services are designed to support clients in aging in place comfortably and with respect.
What Families Say
Feedback from families indicates some challenges with communication and responsiveness. Several clients noted issues with phone call returns, both from the office and during the scheduling process. There were reports of delays in connecting during virtual meetings, which contributed to a perception of inconsistent communication. Families expressed a desire for improved responsiveness from the organization.
Room for Improvement
There appears to be a need for Help at Home to enhance their communication practices. Families have reported difficulties in reaching staff and receiving timely responses to inquiries. Addressing these issues could improve overall client satisfaction and trust in the services provided.
Summary
Help at Home in Canton, Ohio, offers a range of in-home care services designed to support seniors and individuals with disabilities. While they emphasize a compassionate and respectful approach to care, feedback from families highlights some concerns regarding communication and responsiveness. Addressing these areas may help strengthen their client relationships and service delivery.
