Overview
Altercare Canal Winchester, located in Canal Winchester, Ohio, is an award-winning post-acute rehabilitation facility dedicated to providing skilled rehabilitation services after surgeries or health crises. The center aims to help patients return home quickly and safely while focusing on their recovery and rehabilitation needs.
Services & Support
Altercare Canal Winchester offers a range of services including physical therapy, occupational therapy, skilled nursing, and respite care. The facility emphasizes rehabilitation to help patients regain strength and develop daily living skills. While many reviewers appreciated the physical and occupational therapy provided, there were concerns regarding the overall staffing levels and the adequacy of care.
Care Approach & Staff
The care approach at Altercare includes a focus on rehabilitation outcomes, with many reviewers noting the effectiveness of the therapy teams. However, there were significant concerns regarding staffing levels, with multiple reviews indicating that the facility was often under-staffed, leading to delays in care and assistance. Communication with nursing staff also received criticism, as families often felt they had to advocate for their loved ones to receive necessary care.
Who They Serve
The facility serves individuals recovering from surgeries or health crises, including those needing rehabilitation after strokes or major surgeries. It aims to provide a supportive environment for patients to regain their independence.
Living Options & Amenities
Altercare Canal Winchester offers private suites designed to support the healing process. Many reviewers commented on the cleanliness of the facility, although some expressed dissatisfaction with the food quality and dining experience.
Dining & Activities
While some residents enjoyed the activities offered by the facility, others criticized the food, describing it as unappetizing and often served cold. This was a recurring theme among reviews, with some patients reporting significant weight loss during their stay.
Room for Improvement
Several reviews pointed to issues with staffing and communication. Families noted that their loved ones often waited long periods for assistance, and there were instances of inadequate care that resulted in negative health outcomes. Improvements in staff training and communication with families were highlighted as necessary changes to enhance the quality of care.
Summary
Altercare Canal Winchester offers essential rehabilitation services in a clean environment, with a dedicated therapy team. However, families have raised concerns about staffing shortages and communication, which have impacted the overall care experience. While some patients have benefited from the rehabilitation services, potential residents should consider these factors when evaluating their options.
