Overview
Nova Home Care CO//Alux Transportation, located in Blue Ash, Ohio, is a home care services agency that focuses on providing a range of health care services. The agency offers skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, personal care, homemaking services, and private non-emergency medical or non-medical transportation. Their mission is to ensure that clients receive high-quality care in a comfortable and safe environment, allowing them to age in place.
Services & Support
Nova Home Care offers a comprehensive suite of services designed to meet the diverse needs of their clients. These include skilled nursing care provided by registered nurses and licensed practical nurses, as well as various therapies such as physical, occupational, and speech therapy. Additionally, they provide personal care and homemaking services to assist with daily living activities, along with transportation services for non-emergency medical needs.
Care Approach & Staff
The team at Nova Home Care is often described as kind, professional, and dedicated to helping clients. Staff members express a strong sense of camaraderie and commitment to their work, with many noting that they enjoy being part of a team that makes a positive impact on the lives of clients and aides. However, some reviews indicate that management changes and communication issues may have affected service quality.
Who They Serve
Nova Home Care serves a wide range of clients, including those in need of skilled nursing and various therapeutic services. Their focus on home health care allows them to cater to individuals who wish to remain in their homes while receiving necessary support.
Room for Improvement
While many clients appreciate the dedication of the staff, there are concerns regarding service reliability. Some reviews mention issues with missed appointments and communication difficulties, which have led to a loss of trust among certain clients. Additionally, there are mentions of unexpected policies, such as cash-only requirements for background checks, which could be clarified to improve client experience.
Summary
Nova Home Care CO//Alux Transportation in Blue Ash, Ohio, offers a range of home health care services with a focus on compassionate and professional support. While many clients praise the staff’s dedication and positive attitude, there are areas that require attention, particularly regarding service reliability and communication. Overall, Nova aims to provide peace of mind to families by ensuring quality care for their loved ones in a familiar environment.
