Overview
Alternate Solutions Healthcare, located in Blue Ash, Ohio, is a home health care provider focused on delivering quality clinical care in the comfort of patients’ homes. They emphasize a unique model called Health Coaching, which aims to inspire hope and improve the quality of life for those under their care. The agency is Medicare certified and offers services that are typically covered by Medicare and major health insurance plans for eligible patients.
Services & Support
The agency provides a range of home health services, including skilled nursing care, physical therapy, and health education. Their approach is designed to help patients regain lifestyle choices while receiving care at home. However, experiences with the scheduling and reliability of services have been mixed, as some families reported significant delays and no-shows from staff.
Care Approach & Staff
While many families noted that the staff members they interacted with were friendly and compassionate, there were concerns regarding the organization and communication within the agency. Some caregivers were praised for their expertise and dedication, particularly in critical situations. However, others experienced challenges with timely visits and consistent communication, leading to frustration among families seeking immediate care.
Who They Serve
Alternate Solutions Healthcare serves a diverse patient population, including individuals recovering from hospital stays and those with chronic health conditions, such as heart issues. Families have noted that while some staff members provided excellent care, the overall responsiveness of the agency has been a concern, particularly for patients needing urgent assistance.
What Families Say
Reviews from families highlight a mix of satisfaction and frustration. Some praised the kindness and professionalism of the staff and the quality of care received when visits occurred. However, several families expressed disappointment with the scheduling process, noting multiple instances of missed appointments without notification. This inconsistency has led some to recommend exploring other options for home health care.
Room for Improvement
Feedback indicates that scheduling and communication could be areas for improvement. Families reported issues with missed appointments and a lack of timely responses from the office staff. Enhancing these aspects could significantly improve the overall experience for patients and their families.
Summary
In summary, Alternate Solutions Healthcare in Blue Ash, Ohio, offers a range of home health services with a focus on patient-centered care. While many staff members are described as compassionate and skilled, challenges with scheduling and communication have been noted by several families. Prospective clients may want to consider these factors when evaluating their options for home health care.
