Overview
Divine Rehabilitation and Nursing at Canal Pointe, located in Akron, Ohio, is a facility that provides a range of services including rehabilitation, assisted living, and memory care. The facility aims to deliver quality care through a dedicated team and state-of-the-art facilities. However, feedback from families indicates a mix of experiences, highlighting significant areas for improvement.
Services & Support
Divine Rehabilitation and Nursing offers various services tailored to meet the individual needs of its residents. This includes rehabilitation programs designed to support recovery and assisted living services. Despite these offerings, several reviews point to challenges with medication management and overall patient care, raising concerns about the effectiveness of support provided.
Care Approach & Staff
The facility emphasizes a compassionate approach to care, with staff reportedly going above and beyond to ensure residents have a positive experience. However, some reviews express dissatisfaction with staff professionalism and responsiveness, suggesting that there are inconsistencies in the quality of care delivered. Issues with communication, such as unanswered messages and lack of follow-through, have also been noted.
Who They Serve
Divine Rehabilitation and Nursing accommodates a diverse range of residents, including those requiring memory care and rehabilitation services. Families have shared experiences that highlight both successful recoveries and concerning issues related to the care of residents, particularly those with more complex needs.
Levels of Care
The facility provides various levels of care, including assisted living and rehabilitation services. However, some families have reported that the quality of care can vary significantly, particularly for residents needing more intensive support.
What Families Say
Feedback from families is mixed. While some commend the compassionate care and clean environment, others express serious concerns regarding medication management and staff professionalism. Issues such as short staffing, unresponsiveness, and insufficient attention to residents’ needs have been highlighted, leading to calls for improvements in care standards.
Room for Improvement
Several reviews indicate that Divine Rehabilitation and Nursing at Canal Pointe has room for improvement, particularly in areas such as medication management and staff professionalism. Families have expressed frustration over communication issues and the overall attentiveness of staff to residents’ needs.
Summary
Divine Rehabilitation and Nursing at Canal Pointe strives to provide quality care in a supportive environment. However, feedback from families suggests that there are significant areas that require attention, particularly regarding medication management and staff responsiveness. Prospective residents and their families may want to consider these factors when evaluating care options.
