Overview
Hearts Matters Home Healthcare Agency, located in Akron, Ohio, is a local homecare agency that assists the community with daily living activities to promote independence and safety.
Services & Support
The agency provides a range of home healthcare services aimed at supporting individuals with limited mobility and other needs. Clients have reported receiving professional, dependable, and compassionate care during their time of need. The organization is described as family-oriented, which may appeal to those looking for a supportive environment for themselves or their loved ones.
Care Approach & Staff
Feedback about the staff is mixed. While some clients have praised the staff for their professionalism and compassion, there are significant concerns regarding employee treatment. Reports indicate issues related to employee pay and communication, which may affect staff morale and retention.
What Families Say
Some families have expressed satisfaction with the services provided, noting the professionalism and compassion of caregivers. However, there are also serious concerns raised by former employees regarding payment practices and communication issues. One review highlighted a lack of responsiveness from management, which resulted in frustration for staff seeking their earned wages. This has raised alarms about the agency’s operational practices, leading some to question the legitimacy of the organization.
Room for Improvement
Several reviews indicate a need for improvement in employee management and communication, particularly regarding payroll and responsiveness to staff concerns. These issues have been a recurring theme and could impact both employee satisfaction and the quality of care provided.
Summary
Hearts Matters Home Healthcare Agency offers essential homecare services in Akron, Ohio, with a focus on supporting individuals in maintaining their independence. While some clients appreciate the compassionate care, significant concerns about employee treatment and operational practices have been noted. Families considering this agency may want to weigh the positive experiences against the reported issues regarding staff management and communication.
