Overview
FirstLight Home Care of Akron, located in Akron, Ohio, provides exceptional non-medical personal care and companion care for seniors and adults. Their services are designed to support clients in the comfort of their own homes, ensuring they receive the care they need while maintaining their independence.
Services & Support
FirstLight Home Care of Akron specializes in a range of services, including personal care, companion care, and support for new mothers and individuals recovering from medical procedures. They are committed to providing quality care tailored to meet individual client needs. The agency emphasizes the importance of matching the right caregiver with each client, ensuring a personalized experience.
Care Approach & Staff
The caregivers at FirstLight Home Care are frequently described as compassionate, reliable, and dedicated. They undergo thorough training, including specific client training in the client’s home, allowing them to provide tailored support. The agency prides itself on never missing a shift, highlighting their commitment to dependable service. Caregivers are supported by a local training center, which includes a complete patient room setup to familiarize them with adaptive equipment.
Who They Serve
FirstLight Home Care of Akron serves a diverse clientele, including seniors, new mothers, and individuals requiring assistance after medical procedures. Their caregivers are trained to handle various needs, ensuring that all clients receive the appropriate level of care and attention.
Service Area
The agency offers services across several counties, including Stark, Summit, Portage, Southern Cuyahoga, and Medina. This broad service area allows them to reach a wide range of families in need of home care support.
Scheduling & Availability
FirstLight Home Care of Akron emphasizes their reliability, stating that they have never missed a shift. This commitment to availability ensures that clients can depend on their caregivers for consistent support.
Insurance & Billing
Some families have expressed concerns regarding the transparency of pricing and billing practices. There have been mentions of inconsistent pricing information provided during initial inquiries, leading to apprehension about the billing structure.
What Families Say
Families have praised FirstLight Home Care for their compassionate and attentive service. Reviews highlight the effectiveness of the caregivers in building relationships with clients, often becoming friends to the families they serve. Many families appreciate the individualized approach taken by the agency, noting that their loved ones receive care tailored to their specific needs.
Room for Improvement
A few families have indicated that they would like to see more clarity in the pricing structure and billing practices. This feedback suggests that enhancing communication regarding costs could improve the overall experience for clients and their families.
Summary
FirstLight Home Care of Akron is dedicated to providing high-quality home care services to seniors and adults in the Akron area. With a focus on compassionate care and a commitment to reliability, they strive to ensure that clients receive personalized support that meets their needs. While families express high satisfaction with the care provided, there is an opportunity for improvement in transparency regarding pricing.
