Overview
Heritage Crossing, located in Akron, Ohio, is a senior living community that specializes in assisted living and memory care services. The facility is committed to providing personalized care tailored to the unique needs of each resident. With a focus on community and well-being, Heritage Crossing aims to create a welcoming environment where residents can thrive.
Services & Support
Heritage Crossing offers a range of services, including 24/7 on-site nursing staff, transportation, and daily activities. The community also features private dining options and a theatre room, ensuring that residents have access to various amenities that enhance their quality of life. The facility is notably pet-friendly, welcoming pets of all sizes, which contributes to a homely atmosphere.
Care Approach & Staff
The staff at Heritage Crossing is dedicated to providing compassionate and personalized care. Reviews highlight the exceptional leadership within the memory care unit, particularly noting the efforts of the director, who is described as understanding and committed to the well-being of the residents. This attention to leadership helps foster a supportive community where residents feel valued and secure.
Who They Serve
Heritage Crossing serves seniors requiring assisted living and memory care, including those with dementia. Families appreciate the facility’s focus on creating a nurturing environment that addresses the unique challenges faced by residents with memory-related conditions.
Living Options & Amenities
The community is designed to feel like home, with clean and inviting living spaces. Residents can enjoy cozy surroundings and chef-prepared meals, which are part of the shared experiences that help foster a sense of community. The emphasis on comfort and personal attention is evident in the care provided by the staff.
Dining & Activities
Dining at Heritage Crossing is highlighted as a positive aspect, with nutritious meals prepared by skilled chefs. Residents have access to various activities that encourage engagement and socialization, contributing to a fulfilling lifestyle.
What Families Say
Families have expressed gratitude for the care their loved ones receive at Heritage Crossing. Many reviews commend the staff for their friendliness and willingness to assist, noting that the community feels like a family. However, some concerns have been raised about the responsiveness of management regarding specific issues, particularly in memory care.
Room for Improvement
While many families report positive experiences, there are concerns regarding the cleanliness of rooms and the responsiveness of management in addressing issues. Some families have experienced delays in communication, particularly when trying to reach corporate representatives for assistance.
Summary
Heritage Crossing in Akron, Ohio, is a senior living community that offers personalized care in a supportive environment. With a focus on community and understanding, the facility provides a range of services for both assisted living and memory care residents. While many families appreciate the compassionate staff and the welcoming atmosphere, there are areas for improvement, particularly in communication and room maintenance. Overall, Heritage Crossing is seen as a place where residents can feel at home and receive the care they need.
