Overview
Good Samaritan Home Health Agency, located in Williamsville, New York, is a prominent provider of senior home care services. Established in 2007, the agency focuses on helping seniors maintain their independence and dignity while ensuring they are safe and secure in their own homes. The agency aims to provide peace of mind to families by offering dependable and affordable care.
Services & Support
Good Samaritan Home Health Agency specializes in senior and companion care, catering to the needs of elderly individuals in the greater Buffalo area. The agency’s services are designed to support seniors in living comfortably at home for as long as possible. Families have noted that the agency assists with necessary paperwork and provides effective caregiver matching, which contributes to a positive experience.
Care Approach & Staff
The staff at Good Samaritan is frequently described as polite, friendly, and willing to help. Many families appreciate the responsiveness of the caregivers, who take the time to answer questions and follow up when needed. The owner’s background as a medical professional is also highlighted as a strength, as it fosters a knowledgeable approach to care.
Who They Serve
Good Samaritan primarily serves seniors and their families in the Western New York area, particularly around Buffalo. The agency’s services are tailored to meet the unique needs of elderly clients, ensuring they receive compassionate and attentive care.
What Families Say
Feedback from families has been largely positive, with many expressing satisfaction with the care provided. They appreciate the friendly atmosphere and the dedication of the staff. However, there are some contrasting experiences; a few families have reported issues with professionalism and communication, indicating that while many have had good experiences, others have faced challenges.
Room for Improvement
Some reviews have pointed out concerns regarding professionalism and communication within the agency. A small number of families experienced significant dissatisfaction, citing unprofessional conduct and management issues. This feedback suggests that there may be inconsistencies in service quality that the agency could address.
Summary
Good Samaritan Home Health Agency in Williamsville, New York, is dedicated to providing quality home care for seniors. While many families commend the agency for its compassionate staff and supportive services, there are occasional reports of unprofessionalism and communication challenges. Overall, the agency has a strong commitment to helping seniors maintain their independence in a safe environment.
