Overview
Ultimate Care NY, located in Brooklyn, New York, provides sensitive and professional care for daily living assistance. Their focus is on maximizing client independence while safeguarding dignity. The agency employs New York State licensed caregivers who are thoroughly tested and screened to ensure high standards of compassionate care.
Services & Support
Ultimate Care NY offers a range of services designed to meet the specific needs of clients. Their team, which includes social workers and case managers, collaborates with families to create custom care plans. Care is provided by qualified nurses, personal care aides, home health aides, and therapists, all selected for compatibility with the client’s lifestyle.
Care Approach & Staff
The agency emphasizes a compassionate approach to care, aiming to foster independence in clients. However, feedback indicates that there can be issues with staffing consistency and communication. Clients have reported difficulties in reaching coordinators and receiving timely updates about caregiver availability, which can lead to gaps in care.
Who They Serve
Ultimate Care NY serves a diverse clientele, including those requiring daily living assistance and more specialized care. Their commitment to creating personalized care plans means they cater to a range of needs, although some families have expressed concerns about the agency’s ability to meet those needs consistently.
What Families Say
Reviews of Ultimate Care NY are mixed. While some families appreciate the dedication of certain staff members and the informative nature of the orientation process, others have reported significant issues with customer service and communication. Complaints include difficulty in reaching coordinators, unexpected changes in caregivers, and inadequate follow-up when problems arise. Positive comments highlight the professionalism of some caregivers, but these are often overshadowed by concerns about overall service reliability.
Room for Improvement
Areas for improvement include enhancing communication with families, ensuring timely updates about caregiver availability, and addressing staffing issues more effectively. Some reviewers have noted that the agency’s customer service could be significantly improved to better support families in need of assistance.
Summary
Ultimate Care NY in Brooklyn, New York, offers personalized home health care services aimed at maximizing client independence. While their caregivers are licensed and trained, families have raised concerns about communication and staffing consistency. Balancing the strengths of their compassionate caregivers with the need for reliable service is crucial for the agency’s ongoing success in meeting client needs.
