Overview
Human Care: NHTD In NY & Home Care Agency Services In New York, located in Brooklyn, New York, offers personalized home healthcare services aimed at supporting individuals and families throughout the state. The agency focuses on providing nurturing care to seniors, adolescents, and children, allowing them to remain in familiar surroundings while receiving the necessary assistance. Their dedicated team works closely with families to ensure that clients enjoy a fulfilling and comfortable life at home.
Services & Support
Human Care provides a range of services including personal care, adult and elderly care, and homemaking companion care. They also specialize in pediatrics home care and private duty nursing. The agency is knowledgeable about Medicaid-approved programs, which helps streamline the process for families navigating these services. Clients have reported a positive experience with the staff, noting their warmth and dependability in providing care.
Care Approach & Staff
The staff at Human Care is described as compassionate and supportive, contributing to a positive experience for clients. Families appreciate the dedication of the caregivers, with some clients highlighting their aides as particularly kind and attentive. However, there have been concerns regarding the responsiveness of the administrative team, particularly in communication with clients and caregivers.
What Families Say
Feedback from families is mixed. While many praise the quality of care provided by the aides and the overall warmth of the staff, others have expressed frustration with the agency’s response times and coordination. Some clients have experienced difficulties in reaching out to the administrative team, leading to delays in service. Positive remarks include the effectiveness of the team in guiding families through the Medicaid waiver process and the supportive nature of the care provided.
Room for Improvement
A recurring theme among reviews indicates that the agency could improve its communication and responsiveness. Clients have noted challenges in reaching the office and receiving timely responses, which has affected their overall satisfaction. Addressing these issues could enhance the experience for families relying on their services.
Summary
Overall, Human Care: NHTD In NY & Home Care Agency Services In New York offers a variety of home healthcare services with a focus on compassionate care. While many families appreciate the supportive staff and the quality of care, there are notable areas for improvement in administrative communication. Families considering this agency should weigh the positive feedback against the concerns regarding response times to ensure it aligns with their needs.
