Overview
Easy Touch Home Care, Inc, located in Brooklyn, New York, is a home caregiver agency that offers a range of services aimed at ensuring the health and safety of its clients. The agency provides comprehensive home care solutions, including post-surgical care, disability support, dementia patient care, and private duty nursing. Their approach also includes training family members or friends to assist in caregiving through the Consumer Directed Personal Assistant Program (CDPAP).
Services & Support
The services offered by Easy Touch Home Care are designed to enable clients to live full and healthy lives. They focus on personalized care, which includes support for various needs such as post-surgical recovery and assistance for individuals with disabilities or dementia. The agency emphasizes the importance of trust in caregiving, allowing clients to choose caregivers who are familiar to them.
Care Approach & Staff
Clients frequently mention the compassion and professionalism of the staff at Easy Touch Home Care. Coordinators and caregivers are described as helpful and efficient, addressing concerns in a timely manner. Reviewers have highlighted specific coordinators for their assistance and dedication, noting that they make the caregiving process smoother for families. The agency’s commitment to training family members further enhances their care approach.
Who They Serve
Easy Touch Home Care serves a diverse clientele, including elderly individuals and those requiring specialized care due to medical conditions. Families seeking assistance for their loved ones, such as grandmothers needing support, have reported positive experiences with the agency, citing the compassionate nature of the caregivers.
What Families Say
Feedback from families indicates a generally positive experience with Easy Touch Home Care. Many reviewers have praised the agency for its responsive and caring staff. Specific coordinators have received commendations for their helpfulness and professionalism. However, some concerns have been raised regarding the agency’s hiring process, particularly the delay in receiving pay for new hires, which some found inconvenient.
Room for Improvement
While many families express satisfaction with the services provided, there are noted concerns regarding the hiring process and communication. Some applicants reported frustration with the application process, feeling that it was not well-managed. Addressing these issues could enhance the overall experience for new hires.
Summary
Easy Touch Home Care, Inc in Brooklyn, New York, offers a range of home care services focused on individual needs and the importance of trusted relationships in caregiving. With a team described as compassionate and professional, the agency aims to support clients and their families through various challenges. While there are areas for improvement, particularly in the hiring process, many families have found their experiences to be positive and recommend the agency for its dedicated staff and comprehensive care services.
