Overview
Direct Care of New York, located in Brooklyn, New York, is a home health care agency that specializes in self-directed care options. The agency aims to provide compassionate and tailored support for individuals who prefer to manage their own care at home. They offer a range of services designed to meet various needs, ensuring that clients receive the assistance they require in a comfortable environment.
Services & Support
Direct Care of New York provides a variety of services, including home health aide support for daily living assistance, personal care assistance, in-home rehabilitation services such as physical and occupational therapy, and specialized pediatric care for children with special needs. The agency emphasizes the importance of customized care plans that cater to the unique requirements of each individual.
Care Approach & Staff
The staff at Direct Care of New York are frequently described as compassionate and attentive. They are trained to work with clients of all ages, and many families appreciate the clear communication and responsiveness of the representatives. Clients have reported that staff members are willing to address questions and concerns, providing a supportive environment for those in need of care.
Who They Serve
Direct Care of New York serves individuals of all ages, focusing on those who prefer a self-directed approach to their home care. This includes families with children who have special needs, as well as adults requiring assistance with daily activities or rehabilitation services.
What Families Say
Families have shared mixed experiences with Direct Care of New York. Many have praised the agency for its caring staff and the quality of services provided. Clients have noted that the agency helps simplify various aspects of care, such as coordinating home visits and addressing insurance matters. However, some reviews highlight issues with payroll and communication, indicating that there have been instances where employees faced challenges with timely payments and responsiveness from management.
Room for Improvement
There are recurring concerns from some employees regarding payroll issues and communication with management. A few reviews reflect dissatisfaction with the responsiveness of supervisors, suggesting that improvements in these areas could enhance the overall experience for both staff and clients.
Summary
Direct Care of New York offers a range of home health care services with a focus on self-directed care. While many families appreciate the compassionate and professional staff, there are noted concerns regarding payroll and communication that could benefit from attention. Overall, the agency aims to provide tailored support to meet the diverse needs of its clients in Brooklyn and beyond.
