Overview
Care365 Homecare: Home Care, CDPAP & Caregivers In New York, located in Brooklyn, New York, is a licensed and certified home health care agency. They offer a variety of services, including skilled nursing care, physical therapy, occupational therapy, speech therapy, home health aide services, and personal care services. The agency aims to provide personalized care, allowing clients to live comfortably at home.
Services & Support
Care365 Homecare provides a comprehensive range of services tailored to meet individual needs. These include skilled nursing care and various therapies such as physical and occupational therapy. The agency also offers assistance with Medicaid applications and physician house visits for those unable to travel. Their commitment to a patient-focused plan of care is designed to enhance clients’ health and reduce hospital readmissions.
Care Approach & Staff
The caregivers at Care365 Homecare are described as compassionate and experienced professionals dedicated to supporting clients in their homes. While some reviews highlight the quality of the aides, concerns have been raised regarding the agency’s overall management and communication. Staff members are noted for being helpful and friendly, though there are reports of inconsistent support and responsiveness from the office.
Who They Serve
Care365 Homecare serves a diverse clientele, including elderly individuals and those requiring assistance due to medical conditions. However, some families have expressed dissatisfaction with the agency’s ability to provide aides in certain areas, specifically outside of Brooklyn, Queens, and the Bronx.
Service Area
The agency primarily operates within Brooklyn and surrounding areas. However, reviews indicate limitations in service availability for clients located outside of specific regions, such as Staten Island and certain suburbs.
Scheduling & Availability
Care365 Homecare is noted for its flexible scheduling, accommodating clients’ needs. However, there are multiple reports of difficulty in reaching the office by phone, which can hinder communication regarding scheduling and service requests.
Insurance & Billing
Care365 Homecare assists clients with Medicaid applications, aiming to simplify the process for families. Some reviews highlight concerns regarding the agency’s handling of billing and communication about payments, indicating a need for improved transparency.
What Families Say
Feedback from families is mixed, with some praising the agency for their responsiveness and the quality of aides, while others express serious concerns about management practices and the agency’s overall professionalism. Instances of aides not showing up or being reassigned without notice have been reported, leading to frustration among clients and their families.
Room for Improvement
Several reviews point to significant issues with communication and management within Care365 Homecare. Concerns include the responsiveness of the office staff and the handling of client assignments. Families have noted that the agency’s practices can lead to feelings of insecurity regarding the care provided to their loved ones.
Summary
Care365 Homecare offers a range of home health services in Brooklyn, New York, with a focus on personalized care. While there are positive remarks about the aides and their dedication, numerous reviews indicate challenges with communication and management that families should consider when evaluating their options.
