Overview
Anchor Health Home Care, located in Brooklyn, New York, is dedicated to providing patient-centered home care services for individuals of all ages. The agency offers both pediatric specialty and traditional home care services, emphasizing a collaborative approach that involves family members and caregivers to enhance health outcomes for their patients.
Services & Support
Anchor Health Home Care provides a range of services tailored to the needs of homebound patients. Their team includes skilled professionals such as home health aides (HHAs), personal care aides (PCAs), registered nurses (RNs), therapists, social workers, and nutritionists. This multidisciplinary approach aims to deliver comprehensive support that caters to the unique requirements of each patient.
Care Approach & Staff
The staff at Anchor Health Home Care is described as compassionate and competent, with a strong focus on patient involvement in the care process. However, some reviews indicate challenges with communication and scheduling, suggesting that while the intention is to provide excellent care, execution may occasionally fall short. For instance, there have been reports of difficulties in reaching coordinators and delays in resolving scheduling issues, which can lead to frustration for families.
Who They Serve
Anchor Health Home Care serves a diverse clientele, providing services to patients of all ages. Their focus on patient-centered care means they aim to address the specific needs of each individual, whether they require pediatric support or assistance for elderly patients.
Room for Improvement
Several reviews highlight areas for improvement, particularly regarding communication and scheduling. Families have expressed concerns about the responsiveness of coordinators and the reliability of aide assignments. Instances of aides not showing up or miscommunication about care schedules have been noted, indicating a need for better internal coordination within the agency.
What Families Say
Feedback from families reflects a mix of experiences. Some have praised the attentiveness of specific coordinators and the overall care provided, while others have raised serious concerns about communication issues and scheduling reliability. One reviewer emphasized the importance of patience when dealing with the agency, acknowledging that home care can be challenging but expressing dissatisfaction with the level of service received.
Summary
Anchor Health Home Care seeks to provide quality home care services in Brooklyn, New York, with a focus on patient involvement and a collaborative care approach. While many families appreciate the dedication of the staff, there are notable concerns regarding communication and scheduling that potential clients should consider when evaluating their options.
