Overview
Grand Manor Nursing & Rehabilitation Center, located in Bronx, New York, has been serving the community for over 20 years. The facility aims to create a welcoming environment for its residents, promoting independence and quality of life. However, reviews indicate significant concerns regarding the care and conditions within the center.
Services & Support
Grand Manor offers a range of services, including skilled nursing and rehabilitation. The facility emphasizes maintaining a smoke-free environment and provides various activities aimed at enhancing residents’ quality of life. However, multiple reviews highlight serious issues, such as neglect and unresponsive staff, particularly from social workers.
Care Approach & Staff
The facility’s staff is described as skilled and dedicated to patient care, with some reviews noting positive experiences regarding recovery and support. However, many families report rudeness and a lack of compassion from nurses and certified nursing assistants (CNAs). Concerns about staff availability and responsiveness are prevalent, with families expressing frustration over the treatment of their loved ones.
Who They Serve
Grand Manor serves a diverse population, including individuals requiring memory care and rehabilitation services. While the facility aims to support residents from various backgrounds, the experiences shared by families indicate a troubling pattern of inadequate care, particularly for those with more complex needs.
Room for Improvement
Numerous reviews express dissatisfaction with the overall conditions at Grand Manor. Issues such as outdated facilities, cleanliness, and the treatment of residents have been consistently mentioned. Families have reported instances of lost personal belongings and inadequate medical attention, leading to calls for significant improvements in the facility’s operations.
Summary
While Grand Manor Nursing & Rehabilitation Center strives to create a supportive environment for its residents, the feedback from families raises serious concerns about the quality of care provided. Issues with staff responsiveness, cleanliness, and overall treatment have been highlighted, suggesting that potential residents and their families should conduct thorough research and consider these experiences when making care decisions.
