Overview
Citadel Rehabilitation and Nursing Center at Kingsbridge, located in Bronx, New York, is a facility that offers a range of care services including rehabilitation and hospice care. The center aims to provide a supportive environment for residents to regain strength and independence through individualized care plans.
Services & Support
The center provides various services, including rehabilitation, hospice, and memory care. However, reviews indicate significant concerns regarding the quality of care and support provided. Many families reported instances of neglect and unprofessional behavior from staff members, which has led to a lack of trust in the care provided.
Care Approach & Staff
While some staff members are noted for their friendliness and dedication, several reviews highlight a troubling pattern of rudeness and neglect among the staff. Families have expressed frustration over the treatment of residents, with specific instances of unkind interactions and inadequate attention to patient needs being reported.
Living Options & Amenities
The facility offers bright, spacious rooms and large common areas intended for socializing. However, multiple reviews describe the building and its surroundings as unkempt, with cleanliness being a recurring issue. Concerns about the overall condition of the facility have been noted, with some describing it as “the most disgusting building” they have encountered.
Dining & Activities
Although the center promotes a gourmet dining experience prepared by a culinary chef, many residents and families have criticized the food quality, describing it as “terrible.” The lack of adequate meal options and the overall dining experience have been points of contention for families, with some opting to order food from outside sources.
What Families Say
Feedback from families is mixed, with some expressing satisfaction with specific staff members who demonstrated care and compassion. However, the overwhelming sentiment is negative, with numerous reports of neglect, poor communication, and disrespectful treatment of residents. Families have cautioned others against placing their loved ones in this facility due to their experiences.
Room for Improvement
There are significant areas needing improvement at Citadel Rehabilitation and Nursing Center at Kingsbridge. Reviews consistently mention understaffing, lack of supplies, and the need for better management practices. Many families have called for investigations into the treatment of residents and the overall conditions of the facility.
Summary
Citadel Rehabilitation and Nursing Center at Kingsbridge offers various care services but faces serious criticism regarding the quality of care and the treatment of residents. While some staff members are recognized for their kindness, many reviews highlight a concerning lack of professionalism and attention, leading to negative experiences for families. Prospective residents and their families should carefully consider these factors when evaluating care options.
