Overview
Heart To Heart Home Care Agency In New York | NHTD | Home Care Services New York | Caregivers In New York, located in Bronx, New York, Heart To Heart Home Care Agency In New York, located in Bronx, New York, provides a wide range of health and social services throughout New York and New Jersey. With 30 years of accumulated experience in the healthcare industry, the agency specializes in home care, behavioral health, and various related services tailored for individuals of all ages.
Services & Support
Heart To Heart offers an array of services including home health aide and personal care aide services, which are provided through contracts with Certified Home Health Agencies (CHHAs) and Long Term Home Health Care Programs (LTHHCPs). The agency also provides behavioral health support, day habilitation programs for individuals with intellectual and developmental disabilities, and residential group homes aimed at enhancing quality of life. Their 24/7 care ensures clients and their families feel secure and supported.
Care Approach & Staff
The agency emphasizes personalized care plans designed to meet the unique needs of each client. Families have noted the compassionate and attentive nature of the staff, which contributes to a smooth recovery process. However, some reviews indicate concerns regarding the professionalism of certain staff members and the overall management of the agency.
Who They Serve
Heart To Heart serves individuals of all ages, providing tailored home care solutions to meet diverse needs. Their services are particularly beneficial for families seeking peace of mind through specialized behavioral health and social support.
What Families Say
Reviews from families highlight both positive and negative experiences. Many appreciate the helpful and attentive service, particularly in the context of behavioral health support. Conversely, some families have expressed dissatisfaction with the professionalism of the staff and the agency’s communication, citing issues during the interview process and the quality of care provided.
Room for Improvement
Several reviews point to areas needing improvement, particularly in staff professionalism and communication. Families have reported experiences of unprofessional behavior and inadequate responses from coordinators, indicating a potential need for better training and oversight.
Summary
Heart To Heart Home Care Agency In New York offers a comprehensive range of health and social services in the Bronx, New York. While many families have found value in the personalized care and support provided, there are notable concerns regarding staff professionalism and the agency’s communication practices. Families considering this agency may wish to weigh these factors based on their specific needs.
