Overview
Friends & Family Home Care PCA Services, located in Bronx, New York, is a licensed home care agency and CDPAP provider dedicated to serving patients and caregivers throughout New York State and the metropolitan area. The agency offers the Consumer Directed Personal Assistance Program (CDPAP), which allows patients to select their own caregivers, including family or friends, fostering greater control over their care in a comfortable home environment.
Services & Support
As a CDPAP provider, Friends & Family Home Care PCA Services focuses on delivering quality care tailored to the individual needs of patients. The agency emphasizes the importance of patient choice and control, allowing families to involve their loved ones in the caregiving process. They also provide training for caregivers, which is frequently highlighted in reviews for its informative nature.
Care Approach & Staff
The staff at Friends & Family Home Care PCA Services is often described as friendly, patient, and professional. Many reviewers commend the instructors for their ability to explain complex concepts clearly and effectively. The training sessions are noted for being engaging and informative, with instructors making a concerted effort to ensure that all participants understand the material. This commitment to clarity and support helps create a comfortable learning environment for caregivers.
Who They Serve
Friends & Family Home Care PCA Services primarily serves patients who are looking for personalized care options through the CDPAP. This program is designed for those who wish to have more control over their caregiving arrangements, making it suitable for a diverse range of patients, including those who prefer to have family members or friends assist them.
What Families Say
Feedback from families is mixed. Many express appreciation for the informative and engaging training sessions, highlighting the effectiveness of the instructors. However, some reviewers have raised concerns about the overall service quality, mentioning difficulties in communication and coordination. Positive comments often focus on the clarity of instruction and the supportive nature of the staff, while negative feedback tends to address issues with responsiveness and support from the agency.
Room for Improvement
There are noted concerns regarding the responsiveness of the agency’s staff, as some families experienced challenges in getting timely updates about applications and service coordination. Additionally, a few reviewers mentioned dissatisfaction with the quality of care provided, suggesting that improvements could be made in these areas.
Summary
Friends & Family Home Care PCA Services offers a valuable option for families seeking personalized home care through the CDPAP program. While many families appreciate the informative training and supportive staff, there are areas for improvement, particularly in communication and service quality. Overall, the agency’s commitment to patient choice and caregiver education remains a significant aspect of their approach to home care.
