Overview
Hanover Hill Health Care Center, located in Manchester, New Hampshire, is a skilled nursing facility that offers a range of services including long-term care, short-term rehabilitation, palliative care, and memory care. The center is designed to support individuals recovering from surgery, illness, or injury, as well as those requiring specialized memory care in a secure environment.
Services & Support
The facility provides skilled rehabilitation and nursing care, catering to residents with various needs. Services include sub-acute rehabilitation, nursing care, and intermediate long-term care. Additionally, Hanover Hill features a specialized memory care unit aimed at supporting residents with cognitive impairments.
Care Approach & Staff
Feedback regarding the staff’s performance is mixed. Some families have praised the therapy team for their effectiveness and compassion, noting that they helped residents regain mobility and independence. However, there are numerous accounts of inadequate staffing and a lack of compassion from certain staff members, which has led to distress among residents and their families. Reports of disrespectful behavior and poor communication have raised concerns about the overall quality of care.
Who They Serve
Hanover Hill serves a diverse population, including individuals recovering from major surgeries, those needing rehabilitation after illness or injury, and residents requiring memory care. The facility aims to provide a supportive environment for seniors who may have varying levels of independence and care needs.
Living Options & Amenities
The facility boasts a luxurious 124-bed residence that emphasizes comfort and security. Residents have access to communal dining areas, gardens, and various activity spaces designed to promote social interaction and engagement.
Dining & Activities
While some reviews highlight the quality of food and dining services, others express dissatisfaction with the overall dining experience. The facility offers numerous activities to keep residents engaged, although concerns about staff attentiveness during these activities have been noted.
What Families Say
Families have shared a wide range of experiences. Some express gratitude for the care their loved ones received, particularly from the therapy team, while others recount distressing incidents that reflect poorly on the staff and management. Positive comments often highlight the kindness shown by individual staff members, while negative feedback focuses on systemic issues in care quality and management responsiveness.
Room for Improvement
Multiple reviews indicate a need for improvement in staffing levels and staff training to ensure consistent, compassionate care. Concerns about management practices and communication with families have also been raised, suggesting that a reassessment of operational priorities may be necessary.
Summary
Hanover Hill Health Care Center offers a range of skilled nursing and rehabilitation services in Manchester, NH. While there are commendable aspects, particularly in therapy and some individual staff interactions, significant concerns about staffing adequacy and management practices have been reported. Families considering this facility should weigh both the positive experiences and the critical feedback to make an informed decision for their loved ones.
