Overview
Promenade Senior Living, located in St. Louis, Missouri, offers a supportive and engaging environment for seniors in need of assisted living and memory care services. Situated in the Brentwood/Richmond Heights area, this community combines a beautiful setting with accessible amenities, including high-end shopping and dining, as well as proximity to recognized healthcare facilities. The mission of Promenade is to provide exceptional hospitality and care, ensuring residents feel at home while receiving the support they need.
Services & Support
Promenade Senior Living provides a range of services, including assisted living, memory care, and support for individuals with Alzheimer’s and dementia. The community aims to create a warm atmosphere where residents can engage in various activities and enjoy their daily lives. While many residents appreciate the care provided, some families have expressed concerns about staffing levels and responsiveness, particularly regarding call buttons and general assistance.
Care Approach & Staff
The staff at Promenade Senior Living is described as friendly and engaging, with many residents noting their kindness and dedication. However, there have been reports of high turnover among employees, which can impact the quality of care. Some families have praised individual staff members for their compassion, while others have experienced challenges in communication and assistance, particularly when trying to reach their loved ones.
Dining & Activities
Promenade offers a variety of dining options and activities designed to keep residents physically and mentally active. While some residents enjoy the meals and activities available, others have reported dissatisfaction with the menu choices and availability. Concerns have been raised about the consistency of food service, including limited options and issues with meal delivery. Nevertheless, many residents appreciate the engaging activities that foster social interaction and community.
What Families Say
Feedback from families is mixed. Some have had positive experiences, highlighting the engaging environment and caring staff, while others have voiced concerns regarding the professionalism of certain staff members and the overall safety of the facility. Issues such as communication difficulties and cleanliness have also been noted. Families appreciate the beautiful setting and amenities but wish for improvements in staff responsiveness and care consistency.
Room for Improvement
There are several areas where Promenade Senior Living could enhance its services. Families have expressed concerns about staff communication, particularly regarding accessing their loved ones. Additionally, the high turnover rate among employees and reports of understaffing have raised worries about the quality of care. Improving these aspects could significantly enhance the resident experience and family satisfaction.
Summary
Promenade Senior Living in St. Louis, MO, offers a variety of support services in a welcoming environment. While many residents and families appreciate the dedicated staff and engaging activities, there are notable concerns regarding communication, staff turnover, and the consistency of care. Families considering Promenade for their loved ones may want to weigh the positive aspects against the reported challenges to make an informed decision.
