Overview
1st Choice Home Health LLC, located in Kansas City, Missouri, provides a range of home care services designed to assist individuals in the comfort of their own homes. Their offerings include basic personal care, advanced personal care, homemaking, and consumer direct services. The organization emphasizes respect for each client’s unique needs and aims to deliver compassionate care through a professional team of experienced nurses and personal care aides.
Services & Support
The services provided by 1st Choice Home Health LLC encompass various aspects of home health care. They offer basic and advanced personal care, which may include assistance with daily living activities, as well as homemaking services to help maintain a clean and safe living environment. Additionally, they provide support in hospitals, nursing homes, and assisted living facilities, ensuring comprehensive care for their clients.
Care Approach & Staff
The staff at 1st Choice Home Health LLC are described as knowledgeable and compassionate, focusing on a comprehensive approach to caregiving. They are managed by licensed long-term healthcare professionals who are dedicated to delivering quality care tailored to the needs of each individual. The organization claims to carefully select their caregivers to ensure expertise in their respective fields, aiming for a family-like atmosphere in their interactions with clients.
What Families Say
Feedback from families regarding their experiences with 1st Choice Home Health LLC is mixed. Some families report positive interactions, highlighting great customer service and a down-to-earth approach from the staff. However, there are also significant concerns noted, particularly regarding customer service experiences that some families found to be rude and unhelpful. Instances of poor communication and unfulfilled commitments have been reported, leading to dissatisfaction among certain clients.
Room for Improvement
Several reviews indicate a need for improvement in customer service and communication. Some families expressed frustration over the lack of follow-up from the office and experiences with staff that did not meet their expectations. Addressing these issues could enhance the overall client experience and build stronger trust with families seeking care for their loved ones.
Summary
1st Choice Home Health LLC in Kansas City, Missouri, offers a variety of home care services with a focus on personalized care and compassion. While many families appreciate the dedication of the staff and the range of services available, there are notable concerns regarding customer service and communication that the agency may need to address to improve client satisfaction.
