Overview
Fresh Perspective Home Care, located in Portage, Michigan, provides a range of home care services aimed at supporting seniors and individuals with specific health needs. Their offerings include companion care, personal care, and specialized services for conditions such as Alzheimer’s, dementia, and post-traumatic stress disorder. The company emphasizes the importance of compassionate and professional caregiving to ensure clients receive the assistance they need while maintaining their independence at home.
Services & Support
Fresh Perspective Home Care offers various services, including live-in care, companion care, and in-home health services. They cater to a wide range of needs, including care for seniors facing age-related challenges, as well as individuals recovering from hospital stays. The company claims to provide a supportive environment for both clients and their families, aiming to make daily life easier and more manageable.
Care Approach & Staff
The company prides itself on the selection and training of its caregivers, aides, and nursing staff. They aim to create a family of caregivers who are compassionate and respectful. However, some reviews indicate concerns about the professionalism and reliability of the staff, with reports of unorganized scheduling and communication issues. Families have expressed dissatisfaction with the level of care provided and the responsiveness of management to their concerns.
Who They Serve
Fresh Perspective Home Care serves seniors and individuals with various health conditions, including Alzheimer’s, dementia, and other age-related challenges. They also support clients transitioning from hospital care back to their homes, providing necessary assistance to ensure a smooth recovery process.
Service Area
The company operates in Portage and surrounding areas, including Kalamazoo, Mattawan, Richland, Vicksburg, Schoolcraft, Three Rivers, Gull Lake, Yorkville, and Otsego in Michigan.
What Families Say
Feedback from families is mixed. Some caregivers have been described as pleasant and knowledgeable, contributing positively to the care experience. However, there are significant concerns regarding unprofessionalism and communication issues. Several families reported experiences of caregivers not showing up or leaving clients unattended, which has raised alarms about the quality of care.
Room for Improvement
Common themes in reviews suggest a need for better organization and communication within the company. Families have highlighted issues with scheduling, caregiver attendance, and the handling of client concerns. There are calls for improved oversight and accountability to ensure that caregivers adhere to professional standards and provide consistent care.
Summary
Fresh Perspective Home Care aims to provide quality in-home care services in Portage, Michigan, with a focus on compassionate support for seniors and individuals with specific health needs. While some families appreciate the caregivers’ approach, there are notable concerns about the company’s management, communication, and overall reliability. Families considering this provider may want to weigh these factors carefully.
