Overview
PurposeCare of Michigan – Kalamazoo, located in Kalamazoo, Michigan, is an accredited home health care provider that offers a variety of services to assist individuals in their daily lives. Formerly known as Home Sweet Home In-Home Care, the company has received recognition as a Home Care Pulse Provider of Choice and a Leader in Excellence. Their services include personal care, homemaker services, companionship, and assistance with daily tasks.
Services & Support
PurposeCare provides a range of services designed to support individuals in their homes. Their caregivers are thoroughly screened, trained, and supported by management to ensure quality care. Services offered include personal care and companionship, helping clients maintain their independence and live fulfilling lives.
Care Approach & Staff
The caregivers at PurposeCare are described as attentive and personable, often going above and beyond to meet the needs of their clients. Many clients have expressed satisfaction with the care they receive, noting that caregivers are punctual and dedicated. Management is also highlighted for their efforts to address client needs and concerns, though some reviews mention issues with communication and overall management effectiveness.
Who They Serve
PurposeCare serves a diverse clientele, focusing on individuals who require assistance with daily living activities. They cater to those eligible for both Medicaid and Medicare, ensuring that a broad range of individuals can access their services.
What Families Say
Feedback from families is mixed. While some clients express high satisfaction with the caregivers and the level of care received, others have raised concerns about management and communication. Some reviews highlight specific incidents of poor communication from management, which led to frustration among families. Conversely, positive comments emphasize the compassion and dedication of the staff, which has left many clients feeling cared for and supported.
Room for Improvement
Several reviews indicate that there are areas for improvement, particularly regarding management communication and responsiveness. Instances of caregivers not arriving as scheduled and lack of coordination among staff members have been noted. Addressing these issues could enhance the overall experience for clients and their families.
Summary
Overall, PurposeCare of Michigan – Kalamazoo offers a range of home health care services with a focus on client satisfaction. While many families appreciate the dedication of the caregivers, there are concerns regarding management and communication that could impact the service experience. Families considering PurposeCare may find value in the compassionate care provided by individual caregivers, but should also be aware of potential administrative challenges.
