Overview
Ouachita Healthcare Rehabilitation Center, located in Monroe, Louisiana, is a skilled nursing facility that aims to provide a warm and welcoming environment for its residents. The center focuses on offering both short-term rehabilitation and long-term care for those who can no longer live independently. With a commitment to nurturing the physical, spiritual, and emotional well-being of its residents, Ouachita Healthcare strives to create a comfortable and dignified atmosphere.
Services & Support
The facility offers a range of services, including skilled nursing care, rehabilitation, and memory care. Residents can expect comprehensive support tailored to their individual needs. The therapy team has received positive feedback for their dedication and professionalism, helping many residents with their recovery processes.
Care Approach & Staff
While some reviews highlight the caring nature of the therapy staff, there are concerns regarding the overall professionalism of the nursing staff. Several families reported issues with communication, including difficulties in reaching staff and receiving timely responses to calls. This has led to frustration among families trying to advocate for their loved ones’ needs.
Who They Serve
Ouachita Healthcare serves seniors requiring skilled nursing care, rehabilitation, and memory support. The facility is designed for both short-term rehabilitation stays and long-term residents who may need assistance with daily activities.
Living Options & Amenities
The facility is described as clean and well-maintained, with a focus on creating a pleasant living environment. However, some residents have reported issues such as water damage in certain areas, which detracts from the overall experience.
Dining & Activities
Feedback regarding the dining experience has been mixed, with some residents noting that the food could be improved and is often served lukewarm. Activities and engagement opportunities are available, although the effectiveness of these offerings has not been uniformly reported.
Location & Access
Ouachita Healthcare is situated in Monroe, Louisiana, providing easy access for families to visit their loved ones. However, some families have expressed concerns about the facility’s communication practices, particularly during times of lockdown or when trying to get updates on residents’ conditions.
What Families Say
Reviews present a divided perspective on Ouachita Healthcare. While some families appreciate the rehabilitation services and the cleanliness of the facility, others have raised serious concerns about staff professionalism and communication issues. A recurring theme is the difficulty in contacting the facility for updates or assistance, which has left some families feeling neglected.
Room for Improvement
There are notable concerns regarding the professionalism of some staff members, with reports of unresponsive communication and inadequate care. Families have expressed dissatisfaction with the treatment their loved ones received, highlighting the need for improvements in staff training and responsiveness.
Summary
Ouachita Healthcare Rehabilitation Center provides a range of services aimed at supporting seniors in a nurturing environment. While there are strengths in the therapy provided and the facility’s cleanliness, significant concerns regarding staff professionalism and communication have been raised by families. Potential residents and their families may want to consider these factors when evaluating care options.
