Overview
Louisville East Post Acute Care, located in Louisville, Kentucky, is a Medicare- and Medicaid-certified skilled nursing and rehabilitation facility. The center offers both short-term rehabilitation and long-term care in a warm, home-like environment. Their mission focuses on providing compassionate, individualized care that promotes healing, independence, and quality of life.
Services & Support
The facility provides a range of services, including skilled nursing care available 24/7, individualized care planning, and various therapies such as physical, occupational, speech, and respiratory therapy. Additional services include dementia care, wound and colostomy care, enteral feeding, pain management, and hospice care. Social worker support is also available to assist families in preparing for life after discharge.
Care Approach & Staff
The caregiving team at Louisville East Post Acute is dedicated to making residents feel comfortable and safe. While some families have reported positive experiences with staff members, there are concerns regarding the consistency of care. Several reviews highlight issues with assistance from certified nursing assistants (CNAs), including delayed responses to calls for help and neglect in basic care tasks.
Who They Serve
The facility serves a diverse population, including individuals recovering from surgery, illness, or injury, as well as those in need of long-term care. They have specialized units for brain injury patients and Alzheimer’s care, catering to a wide range of needs.
Levels of Care
Louisville East Post Acute offers various levels of care, including skilled nursing, rehabilitation, and hospice services. Their distinct units include a short-term rehabilitation unit, a brain injury unit, an Alzheimer’s unit, and two long-term care units, allowing them to accommodate different patient needs effectively.
Living Options & Amenities
The facility is equipped with 178 beds across five distinct units, designed to provide a comfortable living environment. Amenities and activities are offered to create a homelike atmosphere, encouraging residents to engage socially and remain active.
Dining & Activities
An engaging daily schedule is available, allowing patients to participate in various activities according to their preferences. Dining options are designed to meet the nutritional needs of residents, although specific details about meal quality are not highlighted in reviews.
What Families Say
Feedback from families is mixed. Some have praised the rehabilitation services, noting significant improvements in mobility and strength. However, many reviews express serious concerns regarding the quality of care, particularly on the 200s unit, where neglect and inadequate assistance were reported. Issues such as unresponsive staff, lack of basic care, and cleanliness were recurring themes.
Room for Improvement
Several reviews indicate a need for improvement in staff responsiveness and overall care quality. Families have reported instances of neglect, including delays in assistance and unsatisfactory living conditions. It is advised that families remain proactive about their loved ones’ care to ensure their needs are met.
Summary
Louisville East Post Acute Care provides a range of skilled nursing and rehabilitation services in a home-like setting. While there are positive remarks regarding the rehabilitation staff and some aspects of care, significant concerns about the consistency and quality of assistance have been raised by families. Prospective residents and their families may want to consider these factors when evaluating care options.
