Overview
The Terraces of Phoenix, located in Phoenix, Arizona, is a nonprofit Life Plan Community that offers a welcoming environment on a picturesque 22-acre campus. This community is designed to provide a friendly neighborhood feel, complete with lush gardens, pathways, and views of Piestewa Peak. It aims to inspire residents to live their best lives through a variety of services and amenities.
Services & Support
The Terraces of Phoenix provides a range of services, including assisted living, rehabilitation, and hospice care. Residents have access to physical therapy and occupational therapy, aimed at enhancing their overall well-being. While some reviews highlight the caring nature of the staff, others express concerns regarding communication and consistency in care, particularly in the rehabilitation department.
Care Approach & Staff
The staff at The Terraces are described as friendly and attentive, contributing to a supportive atmosphere. However, there have been reports of inconsistent communication, especially regarding patient care and updates. Some family members noted that they had to advocate for their loved ones to receive necessary information and support during their stay.
Living Options & Amenities
The community features modern apartments and offers various amenities designed to enrich residents’ lives. Reviewers appreciate the beautiful landscaping and well-maintained grounds, which contribute to a pleasant living environment. There are numerous activities available, fostering a sense of community among residents.
Dining & Activities
Dining at The Terraces of Phoenix is noted for its quality, with a variety of healthy meal options available. Residents enjoy a selection of entrees at every meal, contributing to a positive dining experience. The community also hosts a variety of activities, providing opportunities for social engagement and physical fitness.
What Families Say
Feedback from families is mixed. While some express satisfaction with the overall care and vibrant community life, others raise serious concerns about the quality of rehabilitation services and the handling of medical issues. Instances of inadequate communication and care during rehabilitation have been particularly troubling for some families.
Room for Improvement
Several reviews indicate a need for improvement in communication and care consistency, particularly in rehabilitation services. Families have reported challenges in reaching staff and receiving timely updates about their loved ones’ conditions.
Summary
The Terraces of Phoenix offers a vibrant community with a range of living options and services aimed at enhancing the quality of life for its residents. While many appreciate the friendly staff, beautiful environment, and variety of activities, concerns about communication and rehabilitation services highlight areas for potential improvement. Families considering this community should weigh both the positive aspects and the feedback regarding care consistency.
