Overview
Desert Terrace Healthcare Center, located in Phoenix, Arizona, is a Medicare-rated skilled nursing facility that provides both short-term rehabilitation and long-term care. The center offers a range of medical services, including respiratory therapy, wound care, and various forms of therapy such as physical, occupational, and speech therapy. With a focus on bridging the gap between hospital and home, Desert Terrace aims to meet the diverse medical needs of its residents.
Services & Support
Desert Terrace Healthcare Center offers a variety of services designed to support residents in their recovery and daily living. These services include skilled nursing care, rehabilitation therapies, and assistance with activities of daily living. The facility is equipped to handle complex medical needs, including IV antibiotics and tracheostomy care, providing comprehensive support for individuals recovering from surgery or managing chronic conditions.
Care Approach & Staff
The staff at Desert Terrace Healthcare Center includes a dedicated team of nurses, therapists, and support personnel. While some reviews highlight the positive interactions with individual staff members, there are also concerns regarding the management and coordination of care. Instances of miscommunication and delays in medication administration have been reported, suggesting a need for improved oversight and responsiveness within the facility.
Who They Serve
Desert Terrace serves individuals aged 18 and older who require skilled nursing and rehabilitation services. The facility caters to a diverse range of medical needs, from post-operative recovery to long-term care for chronic conditions.
Living Options & Amenities
While the facility provides essential medical care, some reviews indicate that the physical environment may not meet the expectations of all residents. Concerns about cleanliness and maintenance of the grounds have been noted, suggesting that improvements may be needed to enhance the overall living experience.
Dining & Activities
The dining experience at Desert Terrace has received mixed reviews. While some residents appreciate the effort put into meal preparation, others have reported dissatisfaction with food quality and availability. The activities team, particularly the activities director, has been recognized for their efforts to engage residents and create a positive atmosphere.
What Families Say
Feedback from families and residents reflects a divided experience at Desert Terrace Healthcare Center. While some praise the caring and friendly staff, others express serious concerns about management issues, medication errors, and overall neglect. These contrasting experiences highlight the variability in care and service quality at the facility, emphasizing the importance of thorough research for families considering this option for their loved ones.
Room for Improvement
Several reviews indicate that Desert Terrace Healthcare Center could benefit from better management and coordination of care. Issues such as delays in medication administration, poor communication, and concerns about cleanliness have been highlighted as areas needing attention. Families have expressed frustration over these matters, calling for more accountability and responsiveness from the facility.
Summary
Desert Terrace Healthcare Center in Phoenix, Arizona, offers skilled nursing and rehabilitation services in a post-acute setting. While the facility has a dedicated staff and provides essential medical care, feedback suggests that improvements are needed in management, communication, and the physical environment. Families are encouraged to consider these factors when evaluating care options for their loved ones.
