Overview
Desert Haven Care Center, located in Phoenix, Arizona, offers a unique environment that caters primarily to individuals with behavioral health needs. While the facility is noted for its outdated appearance and condition, many reviews highlight the dedication and compassion of the staff, who strive to provide quality care to residents.
Services & Support
The center provides a range of services tailored to support residents with mental health challenges. The staff’s commitment to care is frequently mentioned, with some residents forming strong bonds with caregivers, indicating a supportive atmosphere. However, there are mixed reviews regarding the overall cleanliness and maintenance of the facility.
Care Approach & Staff
The staff at Desert Haven Care Center are often described as kind and accommodating, going above and beyond in their care for residents. Many families appreciate the personal attention their loved ones receive, with some noting that the staff adapt to individual needs. However, there are concerns about the professionalism of certain staff members, with reports of unkind behavior and issues regarding favoritism.
Living Options & Amenities
Residents have access to basic living accommodations, though many reviews describe the rooms and overall building as old and in need of remodeling. Some residents express satisfaction with their living arrangements, while others have raised concerns about specific issues such as cleanliness and maintenance, including reports of pests in certain areas.
Dining & Activities
Dining experiences at Desert Haven Care Center receive mixed feedback. While some residents mention enjoying the food, others describe it as inadequate, with reports of cold meals and limited options. The activities provided are not detailed in reviews, but the emphasis on staff support suggests that there may be some engagement opportunities for residents.
Room for Improvement
Several reviews indicate areas needing attention, particularly regarding the facility’s cleanliness and maintenance issues, including reports of pests and outdated rooms. Additionally, concerns about staff professionalism and responsiveness have been noted, suggesting a need for improved training and oversight.
Summary
Desert Haven Care Center offers a specialized environment for individuals with behavioral health needs in Phoenix, Arizona. While the staff is often praised for their dedication and care, the facility’s condition and certain staff behaviors have raised concerns among residents and their families. Prospective residents and their families may want to consider these factors when evaluating care options.
