Overview
Instant Care of Arizona, located in Phoenix, Arizona, is a personal care service provider dedicated to empowering clients and their families needing assistance with daily living. Since its establishment in 2003, the agency has focused on delivering exemplary non-medical, in-home care to help individuals maintain their independence.
Services & Support
Instant Care of Arizona offers a variety of services tailored to meet the unique needs of each client. Their caregivers assist with daily activities such as meal preparation, bathing and grooming, household chores, medication management, and grocery shopping. The agency emphasizes the importance of creating a Custom Client Care Plan to ensure that care is personalized and effective.
Care Approach & Staff
The staff at Instant Care of Arizona is described as compassionate and patient, with many clients expressing appreciation for the kindness and professionalism exhibited by caregivers. Each caregiver is background checked, TB tested, CPR/First Aid certified, and trained in direct care work, which contributes to a sense of trust and safety among families. However, there have been concerns raised about specific caregivers and incidents of inadequate service, which some families have reported.
Who They Serve
Instant Care of Arizona primarily serves seniors and individuals needing assistance with daily living activities. Their goal is to provide support that allows clients to live as independently as possible within their own homes.
What Families Say
Many families have shared positive experiences with Instant Care of Arizona, highlighting the friendly and helpful nature of the office staff and caregivers. Clients have expressed gratitude for the care provided and have noted that the agency goes above and beyond for both clients and employees. However, there are also critical reviews that mention issues with specific caregivers and the responsiveness of the office staff to concerns raised by families.
Room for Improvement
Some families have reported challenges regarding caregiver reliability, including instances of tardiness and failure to show up without notice. Additionally, there have been complaints about the handling of caregiver-related issues by management, indicating a need for improved communication and accountability within the organization.
Summary
Overall, Instant Care of Arizona is a well-established home health care provider in Phoenix, Arizona, known for its commitment to empowering clients through personalized care. While many families appreciate the compassionate service and support, there are areas where improvements could enhance the overall experience for clients and their families.
