Overview
CJPS Home Care, LLC, located in Phoenix, Arizona, is a personal care agency dedicated to providing home care services to individuals who may require assistance. The agency emphasizes respect and professionalism in their approach, aiming to enhance comfort and happiness for their clients.
Services & Support
CJPS Home Care offers a range of services, including occupational therapy and speech therapy. Families have reported positive experiences with their speech therapists, noting that they are patient and engaging, which helps children feel comfortable and make progress in their therapy sessions. However, experiences with occupational therapy have been mixed, with some families expressing dissatisfaction due to issues such as inconsistent scheduling and communication.
Care Approach & Staff
The staff at CJPS Home Care is described as professional and caring, particularly in their interactions with children. Families have appreciated the dedication of certain therapists who take pride in their work. However, there are notable concerns regarding staff turnover, with multiple families mentioning that they have experienced a lack of consistency due to therapists leaving the company frequently. This has led to challenges in maintaining continuity of care for their children.
Who They Serve
CJPS Home Care serves individuals with various needs, including children who require therapy for developmental disabilities. Families have highlighted the importance of having therapists who can connect well with their children, making therapy sessions enjoyable and effective.
Service Area
The agency operates within the Phoenix area, providing home health services to local families.
Scheduling & Availability
Families have expressed frustration regarding scheduling and communication, noting that there have been issues with therapists being late or not showing up for appointments. Some clients reported that they were not informed about changes in their therapists’ availability, leading to confusion and delays in care.
What Families Say
Feedback from families is mixed. While many appreciate the quality of care provided by certain therapists, several reviews highlight significant communication issues and inconsistencies in service. Some families have expressed dissatisfaction with the management of scheduling and the responsiveness of the office staff, which has impacted their overall experience.
Room for Improvement
A recurring theme in the reviews is the need for improved communication between the office and field staff. Families have reported instances of miscommunication regarding appointment scheduling and therapist availability. Addressing these issues could enhance the overall experience for clients and ensure more reliable service delivery.
Summary
CJPS Home Care, LLC offers valuable home health services in Phoenix, Arizona, with a focus on occupational and speech therapy. While many families appreciate the dedication of specific therapists, challenges related to staff turnover and communication have been noted. Improving these areas could significantly enhance the experience for families seeking consistent and reliable care for their loved ones.
