Overview
Brookdale Desert Ridge, located in Phoenix, Arizona, is an assisted living and memory care community that emphasizes a personal approach to care in a home-like environment. The community is designed to support residents through various stages of life, providing a sense of belonging and purpose while enhancing their overall wellness.
Services & Support
The facility offers a range of services including assisted living and memory care, with staff available 24 hours a day to respond to emergencies. Residents can expect a thoughtful and evolving care approach tailored to their individual needs. The community also features a Personal Solutions program that allows residents to order essential items delivered directly to their doors, ensuring convenience and respect for their privacy.
Care Approach & Staff
Brookdale Desert Ridge prides itself on its dedicated and hardworking staff who strive to create a welcoming atmosphere. Reviews highlight the caring nature of the team, with many families expressing gratitude for the compassionate care their loved ones receive. The leadership is noted for making improvements to enhance the overall experience for residents and their families.
Who They Serve
The community serves seniors at various stages of life, offering both assisted living and specialized memory care. Families appreciate the supportive environment that caters to the unique needs of residents, particularly those with dementia and other cognitive challenges.
Living Options & Amenities
Residents at Brookdale Desert Ridge can enjoy a comfortable living space that feels like home. The community provides opportunities for social interaction through organized activities and shared dining experiences, promoting a sense of community among residents.
What Families Say
Feedback from families is mixed, with some expressing deep satisfaction with the care provided, particularly in the memory care unit, where staff are described as dedicated and knowledgeable. However, concerns have been raised regarding staffing levels during weekends and the overall responsiveness of the care team. While some families appreciate the improvements made under new leadership, others have noted instances of inadequate care that have raised alarms.
Room for Improvement
Some reviews indicate issues with staffing levels, particularly during weekends, which may affect the quality of care. Families have expressed concerns about the treatment of residents and the need for better communication and responsiveness from the staff in certain situations.
Summary
Brookdale Desert Ridge offers a supportive environment for seniors, focusing on personalized care and community engagement. While many families commend the staff for their dedication, there are areas noted for improvement, particularly regarding staffing and communication. Overall, the facility aims to provide a nurturing atmosphere where residents can thrive.
