Overview
West End Adult Day Healthcare, located in Louisville, Kentucky, dedicates itself to serving seniors and individuals with disabilities in the often-overlooked West End area of Jefferson County. The organization aims not only to provide care but also to uplift and empower its clients.
Services & Support
West End Adult Day Healthcare offers a variety of services designed to meet the unique needs of its community. These include in-home healthcare, case management, and non-emergency medical transportation. The facility emphasizes a commitment to excellence, connection, and compassion in all its offerings.
Care Approach & Staff
The staff at West End Adult Day Healthcare is noted for their welcoming demeanor and genuine passion for helping elderly and disabled individuals. Many families report feeling a sense of home when their loved ones receive care at this facility. The employees strive to go above and beyond in their service, contributing to a positive experience for both clients and their families.
Who They Serve
West End Adult Day Healthcare primarily serves seniors and individuals with disabilities in the West End area of Jefferson County. The facility is committed to addressing the specific needs of this often underserved community.
What Families Say
Reviews highlight the positive experiences families have had with West End Adult Day Healthcare. Many express gratitude for the staff’s dedication and the welcoming atmosphere. Families appreciate that their questions are answered and that their loved ones receive care that feels like home. However, some feedback indicates concerns about organizational issues, particularly regarding evaluation processes that have caused delays.
Room for Improvement
Some families have expressed frustration with the organization and communication within the facility, particularly regarding the timeliness of evaluations and case management. Addressing these concerns could enhance the overall experience for clients and their families.
Summary
West End Adult Day Healthcare in Louisville, KY, is dedicated to providing compassionate care for seniors and individuals with disabilities. With a focus on uplifting its clients and a commitment to excellent service, the facility aims to create a home-like environment. While many families have had positive experiences, there are areas for improvement in organizational communication that could enhance the service further.
