Overview
InnovAge Virginia PACE, located in Richmond, Virginia, is dedicated to helping seniors age in their homes with dignity through the Program of All-Inclusive Care for the Elderly (PACE). The organization aims to enhance the independence and quality of life of older adults, allowing them to remain mobile and live in their own homes. The Richmond PACE center is one of four InnovAge locations in Virginia and provides a range of health and social services tailored to meet the needs of seniors.
Services & Support
InnovAge Virginia PACE offers a comprehensive array of services designed to support seniors, including primary care, social services, transportation, and adult day care. The program is structured to create individualized care plans for each participant, which are regularly reviewed and updated to adapt to their changing needs. However, some families have noted issues with communication and organization, particularly regarding transportation services.
Care Approach & Staff
The staff at InnovAge Virginia PACE includes medical experts who work closely with participants to develop personalized care plans. While many families have expressed appreciation for the compassionate care provided by certain team members, there have been reports of inconsistency and a lack of responsiveness from some staff, particularly regarding transportation and scheduling.
Who They Serve
InnovAge Virginia PACE primarily serves seniors who wish to remain in their homes while receiving necessary care and support. The program is designed for older adults who may require assistance with daily activities but prefer to avoid moving into a nursing facility.
Levels of Care
The program includes various levels of care, including memory care and respite care, ensuring that seniors receive the appropriate support based on their individual health needs. However, some families have expressed concerns about the availability of services during critical times, such as medical appointments.
Transportation
Transportation is a significant aspect of the InnovAge Virginia PACE program, providing essential support for seniors to attend medical appointments and participate in activities. Unfortunately, reviews indicate that transportation services can be unreliable, with delays and scheduling issues that have caused frustration for both participants and their families.
What Families Say
Feedback from families has been mixed. Some caregivers appreciate the help and support from certain staff members, particularly during the enrollment process. However, many have reported challenges with communication and organization, particularly related to transportation and the responsiveness of staff. Concerns have also been raised about the professionalism of drivers and the overall management of the program.
Room for Improvement
Several reviews highlight the need for improvement in communication and organization, particularly concerning transportation services. Families have noted that delays and lack of coordination can significantly impact their ability to plan their days effectively. Additionally, some have expressed a desire for better discharge planning and support during transitions.
Summary
InnovAge Virginia PACE in Richmond, Virginia, provides an essential service for seniors wishing to maintain their independence while receiving comprehensive care. While many families have found value in the program, there are notable areas for improvement, particularly in communication and transportation services. Families considering this program may want to weigh these factors carefully as they seek the best care options for their loved ones.
