Overview
Friends & Family Adult Day Services, located in Windsor Mill, Maryland, provides adult day care services aimed at supporting seniors during the day. The facility offers a space for social interaction and activities, allowing participants to engage with peers while receiving necessary care.
Services & Support
The primary service offered is adult day care, which includes opportunities for socialization and activities designed to keep seniors engaged. However, feedback suggests that the organization of physical therapy services may need improvement, as some reviews noted disorganization in this area.
Who They Serve
Friends & Family Adult Day Services caters to seniors who require supervision and support during the day. The program is designed for individuals looking for a safe and engaging environment while their primary caregivers are unavailable.
What Families Say
Reviews reflect a mix of experiences. Some families appreciate the social aspects of the program, highlighting that it is a nice place for loved ones to spend their day, make new friends, and enjoy meals. However, there are serious concerns raised about the management and safety protocols, including an incident where a family member was left on a bus for an extended period without communication from the staff. This has led to negative perceptions regarding the professionalism and responsiveness of the management.
Room for Improvement
Feedback indicates that there are areas needing attention, particularly in communication and crisis management. Instances of disorganization in physical therapy and a lack of timely responses from staff during emergencies have been noted. Addressing these issues could enhance the overall experience for participants and their families.
Summary
Friends & Family Adult Day Services offers a supportive environment for seniors in Windsor Mill, Maryland, focusing on adult day care. While many families appreciate the social opportunities provided, some serious concerns about management and safety have been expressed. Improvements in communication and organizational practices could help ensure a more positive experience for all involved.
