Overview
Ventana by Buckner, located in Dallas, Texas, is a distinctive retirement community that provides a comprehensive range of services, amenities, and health and wellness programs. The community features 189 residential apartment homes within two 12-story towers, offering residents panoramic views of the surrounding area. Ventana aims to create a maintenance-free lifestyle where comfort and care are prioritized.
Services & Support
Ventana by Buckner offers a variety of living options, including independent living, assisted living, and skilled nursing care. Residents have access to on-site healthcare and rehabilitation services, ensuring that their medical needs are met in a supportive environment. The community also emphasizes social engagement through numerous recreational, cultural, and culinary activities.
Care Approach & Staff
The staff at Ventana is noted for their compassion and dedication to resident care. Many families have expressed appreciation for the friendly demeanor of the staff, highlighting their commitment to making residents feel welcome and cared for. However, some reviews indicate concerns regarding the nursing management and responsiveness of nursing staff, particularly in high-stress situations.
Who They Serve
Ventana caters to a diverse group of seniors seeking various levels of care, from those looking for independent living to individuals requiring more intensive skilled nursing care. The community aims to provide a supportive environment for seniors to thrive socially and physically.
Living Options & Amenities
Residents at Ventana enjoy spacious, sun-filled apartments equipped with modern amenities. The community features on-site fitness and wellness centers, as well as dining options that offer a variety of meal choices. The emphasis on creating a vibrant community atmosphere is evident through the numerous events and activities available for residents.
What Families Say
Families have shared mixed experiences regarding the care provided at Ventana. While many commend the warm and friendly staff and the clean environment, there are notable concerns about lapses in nursing care and communication. Some families reported issues with the discharge process and responsiveness of staff during critical moments. Overall, while many residents feel at home and supported, others have raised significant concerns about the quality of care.
Room for Improvement
Several reviews point to a need for better management of nursing staff and more effective communication regarding patient care. Instances of delayed responses to call buttons and lapses in addressing medical needs have been highlighted, suggesting that improvements in staffing organization and oversight could enhance the overall experience for residents.
Summary
Ventana by Buckner offers a blend of luxury and care in a vibrant retirement community setting. While many residents and families appreciate the welcoming atmosphere and the variety of activities, there are concerns regarding the consistency of nursing care and management practices. Families considering this community may want to weigh both the positive experiences and the noted areas for improvement when making their decision.
