Overview
The Village at Incarnate Word, located in San Antonio, Texas, is a nonprofit retirement community that has been serving seniors for 37 years. It offers a full continuum of care, including Independent Living, Assisted Living, Nursing/Rehabilitation, and Memory Care. The community is recognized for its commitment to providing a high-quality living environment and compassionate care, having been voted Best Senior Living three years in a row in the MYSA San Antonio Express News Readers Choice Awards.
Services & Support
The Village at Incarnate Word provides a variety of services aimed at enhancing the quality of life for its residents. This includes skilled nursing care, rehabilitation, respite care, and memory care, ensuring that each resident’s unique needs are met. Social worker support is also available, helping families navigate care options and facilitating communication regarding residents’ progress.
Care Approach & Staff
Residents and their families have noted the exceptional dedication of the staff at The Village. Many reviews highlight the attentive and accommodating nature of the caregivers, particularly in skilled nursing and rehabilitation settings. However, there have been mentions of inconsistency in staff attitudes, especially in memory care, where some residents reported rudeness and a lack of engagement from certain team members.
Living Options & Amenities
The Village features a welcoming and well-maintained environment, with clean facilities and beautiful grounds. Residents can enjoy a range of activities designed to promote social interaction and engagement, including fitness classes, daily spiritual services, and community outings. Many families appreciate the vibrant community atmosphere and the various amenities that support an active lifestyle for their loved ones.
Dining & Activities
Dining options at The Village aim to provide enjoyable meals, although some reviews have pointed out dissatisfaction with the food quality. Activities are well-planned and cater to a range of interests, helping to foster a sense of community among residents. Regular events and outings are organized, contributing to a lively and engaging living experience.
What Families Say
Feedback from families is mixed; while many express gratitude for the care and support provided, some have raised concerns about management practices and specific staff interactions. Positive remarks often focus on the clean environment and the strong bonds formed between residents and caregivers. However, there are notable instances of dissatisfaction regarding responsiveness to issues and the handling of personal belongings.
Room for Improvement
Several reviews indicate areas for improvement, particularly concerning staff behavior in memory care and the management’s response to resident concerns. Families have suggested that tighter procedures could be beneficial in preventing the loss of personal items and ensuring a consistently high standard of care across all shifts.
Summary
The Village at Incarnate Word offers a comprehensive range of senior care services in a beautiful and supportive environment. While many families appreciate the quality of care and community spirit, there are areas that require attention to enhance the overall experience for residents and their families.
