Overview
Arbor Terrace San Jose, located in Jacksonville, Florida, is a senior living community that offers a variety of care options, including assisted living, memory care, and independent living. The facility is designed to feel like home, providing a welcoming environment where residents can thrive.
Services & Support
The community provides a range of services tailored to meet the diverse needs of its residents. This includes concierge services, housekeeping, and engaging activities designed to foster social connections and enhance well-being. The staff is noted for their commitment to treating residents with compassion and respect, ensuring that each individual feels valued and cared for.
Care Approach & Staff
Residents and their families appreciate the attentive and friendly staff at Arbor Terrace San Jose. Reviews highlight the active engagement of the staff, particularly in the memory care unit, where they work diligently to create a supportive atmosphere. The community has made strides in improving communication and collaboration for transitional care, reflecting their dedication to customer service and resident satisfaction.
Who They Serve
Arbor Terrace San Jose caters to a diverse group of seniors, including those needing assistance with daily activities, memory care for individuals with dementia, and independent living options for more autonomous residents. Families have expressed confidence in the care their loved ones receive, noting that the staff genuinely cares about the well-being of the residents.
Dining & Activities
The community places a strong emphasis on dining and activities, offering chef-prepared meals that include comfort food and local specialties. Residents can enjoy a variety of planned activities that promote engagement and socialization, helping to create a vibrant community atmosphere.
What Families Say
Families have shared positive experiences regarding the cleanliness and overall maintenance of the facility, as well as the friendly nature of the staff. Many families feel that their loved ones are treated like part of the Arbor family, contributing to a sense of belonging and community.
Room for Improvement
Some feedback indicates that there have been challenges with communication, particularly regarding call returns and collaboration for transitional care. However, the management has shown responsiveness to concerns, which has led to improvements in these areas.
Summary
Arbor Terrace San Jose offers a caring and engaging environment for seniors in Jacksonville, Florida. With a focus on quality service, dining, and activities, the community strives to create a home-like atmosphere where residents can feel supported and valued. Families can expect a dedicated staff committed to enhancing the quality of life for their loved ones.
