Overview
Legacy at Cranberry Landing, located in Rochester, New York, is an intimate, boutique-style senior living community that offers Independent Living, Assisted Living, and Memory Care services. The facility aims to provide a vibrant and engaging environment for its residents, with a focus on comfort and well-being.
Services & Support
Legacy at Cranberry Landing provides a range of services including Assisted Living and Memory Care, designed to cater to the diverse needs of seniors. Residents can enjoy a supportive lifestyle with access to 24/7 assistance, allowing them to maintain their independence while receiving necessary help. The community also offers enhanced services for those who may require additional support.
Care Approach & Staff
The care approach at Legacy emphasizes a personalized touch, with staff members dedicated to treating residents with dignity and respect. While many families have expressed gratitude for the compassionate care their loved ones receive, some reviews indicate inconsistency in staff engagement and attentiveness. The management team is noted to have undergone changes recently, which some families feel has positively impacted the atmosphere of the community.
Dining & Activities
Dining experiences at Legacy are described as variable, with some residents appreciating the efforts of the kitchen staff to accommodate dietary preferences, while others have raised concerns about the quality and variety of food. The community aims to provide fresh and nutritious meals, but feedback suggests that the actual offerings may not always reflect this commitment. Activities are designed to engage residents, and many families report a warm and inviting environment filled with friendly interactions.
What Families Say
Feedback from families is mixed. While some express deep appreciation for the care their loved ones receive and the community’s welcoming atmosphere, others have raised concerns about management, staff engagement, and overall cleanliness. Positive remarks highlight the kindness of caregivers and the facility’s ability to create a home-like environment, but there are also significant concerns regarding staff professionalism and the quality of food served.
Room for Improvement
Several reviews indicate areas for improvement, particularly regarding staff responsiveness and food quality. Families have noted instances where staff appeared disengaged or unprofessional, and there are concerns about the consistency of care provided. Additionally, some families feel that the dining experience could be enhanced by offering a wider variety of fresh and appealing meal options.
Summary
Legacy at Cranberry Landing presents itself as a cozy and inviting community for seniors in Rochester, New York. While many families appreciate the compassionate care and supportive environment, there are notable concerns regarding staff professionalism and dining quality that potential residents should consider. Overall, the facility aims to provide a nurturing space where residents can thrive, though experiences may vary.
