Overview
Ephrata Manor, located in Ephrata, Pennsylvania, is a senior living community that offers a full continuum of care, including independent living, personal care, and skilled nursing. The facility aims to provide a supportive environment that feels like home, allowing residents to maintain their routines while receiving the assistance they may need.
Services & Support
Ephrata Manor provides a variety of services across its different living options. Residents can choose from attractive rental apartments, private personal care residences, and a skilled health center for those requiring more assistance. The community is designed to support independence while offering the necessary care to enhance the quality of life for its residents.
Care Approach & Staff
The facility emphasizes a compassionate approach to care. While some reviews highlight positive experiences with the nursing and rehabilitation staff, others express concerns about the administration and staffing issues. It is noted that the care provided by nurses and rehab therapists is often described as excellent and compassionate, although there have been reports of challenges related to staff morale and management practices.
Who They Serve
Ephrata Manor serves a diverse population of seniors, accommodating those who are independent as well as those who require more support through personal care and skilled nursing services. The community aims to create a vibrant environment that caters to the varying needs of its residents.
Living Options & Amenities
Residents at Ephrata Manor can enjoy a range of living options, including spacious one and two-bedroom apartments that come with amenities such as individually controlled heating and air conditioning, and utilities included in the monthly rent. The facility also offers dining services, activities, and a supportive community atmosphere.
Dining & Activities
Dining options at Ephrata Manor include three meals per day served in a communal dining area, with snacks available as well. Residents have access to various activities designed to engage them socially and physically, contributing to a fulfilling lifestyle.
What Families Say
Reviews about Ephrata Manor are mixed. Some families express gratitude for the care their loved ones received, describing the facility as a “hidden gem” with friendly staff and clean surroundings. However, there are serious concerns raised regarding the administration and management practices, with some families feeling that their loved ones’ rights were not respected.
Room for Improvement
Feedback indicates that there are significant challenges related to staffing and administration. Some families have reported experiences of mismanagement and a lack of transparency, which has led to dissatisfaction with the care environment.
Summary
Ephrata Manor offers a range of senior living options with a focus on providing care that supports independence. While many families appreciate the quality of care from the nursing staff, there are notable concerns regarding administration and staffing issues that potential residents and their families should consider when evaluating this facility.