Overview
Wedgewood South, located in Lubbock, Texas, offers assisted living services for seniors. While some families have reported positive experiences, others have raised serious concerns regarding the quality of care and management practices at the facility.
Services & Support
Wedgewood South provides assisted living services, aiming to support residents in their daily activities. However, reviews indicate significant issues with staffing and caregiver training, which have raised alarms about the level of care provided.
Care Approach & Staff
The care approach at Wedgewood South has been criticized for a lack of training among caregivers. Multiple reviews mention that caregivers have not demonstrated proper hygiene practices and have shown little compassion towards residents. This has led to negative experiences for some residents, including delays in assistance for basic needs.
Who They Serve
Wedgewood South serves seniors requiring assistance with daily living activities. However, the experiences reported by families suggest that the quality of care may vary significantly, with some residents receiving attentive care while others have faced neglect.
Dining & Activities
Dining experiences at Wedgewood South have been mixed. Some families noted that the food served was bland, repetitive, and occasionally cold, which contributed to dissatisfaction among residents. Activities offered at the facility were not specifically mentioned in the reviews.
What Families Say
Feedback from families is polarized. While some have praised the friendly staff and the care their loved ones received, others have reported distressing incidents, including theft of personal items and inadequate response times for assistance. One family expressed gratitude for the care their loved one received, while another described a tragic incident where their loved one fell multiple times, leading to severe consequences.
Room for Improvement
Concerns have been raised about the management practices at Wedgewood South, including allegations of theft and a lack of compassion from staff. Families have expressed frustration over the handling of payments and communication regarding care, indicating a need for improved oversight and accountability.
Summary
Wedgewood South presents a mixed picture for families considering assisted living for their loved ones. While some residents have experienced positive care and support, significant concerns about staffing, management practices, and the overall quality of care have been highlighted in reviews. Families are encouraged to thoroughly evaluate the facility and consider these experiences when making their decisions.
