Overview
Casa de Paz, located in Miami, Florida, is an assisted living facility that has received significant criticism regarding its care standards and overall environment. Reviews from families express deep concerns about the wellbeing of residents, highlighting a troubling pattern of negligence and inadequate communication from the staff.
Care Approach & Staff
The facility has been described as having unprofessional and seemingly untrained staff. Multiple reviews indicate that staff members often appear disengaged, spending more time on their phones than attending to residents’ needs. Families have reported instances of neglect, including residents left unattended for extended periods and a lack of follow-up on incidents, such as unexplained bruises. The dismissive attitude of staff when questions are raised has further exacerbated concerns about the quality of care provided.
Dining & Activities
Dining experiences at Casa de Paz have been characterized as unsatisfactory, with families describing the food as inedible and of poor quality. There are reports of a misleading posted menu that does not reflect the actual meals served. Additionally, there appears to be a lack of activities for residents, leading to a stagnant environment where elderly individuals are often left without stimulation or engagement.
Room for Improvement
The feedback from families indicates a pressing need for improvement in various areas, including staff training, communication, and overall care standards. The facility has been criticized for its cleanliness and the general living conditions, which some describe as dark and depressing. Families urge that more accountability and oversight are necessary to ensure the safety and dignity of residents.
What Families Say
Overall, families express profound disappointment with the care provided at Casa de Paz. Many have shared heartbreaking experiences involving neglect and a lack of proper attention to their loved ones’ needs. These accounts highlight the urgent need for significant changes within the facility to restore trust and ensure the wellbeing of its residents.
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