Overview
Arbor House of Midwest City, located in Midwest City, Oklahoma, offers a range of senior living solutions including independent living, assisted living, memory care, and respite care. The facility aims to provide a supportive environment where residents can enjoy a vibrant lifestyle while receiving the necessary care. However, recent reviews indicate significant concerns regarding the quality of care and management.
Services & Support
Arbor House provides various services tailored to the needs of seniors, including assistance with daily living activities, medication management, and memory care support. While the facility promotes a community atmosphere and encourages residents to engage with one another, feedback from families suggests that the execution of these services has faced challenges, particularly since the management transition to Legends Senior Living.
Care Approach & Staff
The care approach at Arbor House is designed to enhance independence and overall wellness. However, reviews highlight a troubling decline in care quality, particularly related to medication management. Multiple families reported instances of missed or incorrect medications, which raised serious concerns about the safety and well-being of their loved ones. Additionally, there are complaints regarding management’s responsiveness to family concerns, with many feeling their issues were dismissed during town hall meetings.
Who They Serve
Arbor House serves seniors looking for various levels of care, from independent living to memory care. While the facility is intended to cater to a diverse group of residents, families have expressed dissatisfaction with the care their loved ones received, particularly in terms of attention and support from staff.
Room for Improvement
Several reviews indicate that the facility has room for improvement, especially in staffing levels and management practices. Reports of understaffing, inadequate responses to emergencies, and a lack of compassion from management have contributed to a negative perception of the care environment. Families have noted that these issues have affected the quality of life for residents.
What Families Say
Feedback from families is mixed. While some families appreciated the care and community feel during earlier times, many recent reviews express deep dissatisfaction with the current state of care and management. Several families reported that their loved ones experienced neglect and were not adequately supported during critical times, leading to distress and, in some cases, hospitalizations.
Summary
Arbor House of Midwest City offers a range of senior living options aimed at fostering a supportive community. However, recent experiences shared by families indicate significant concerns regarding care quality, management responsiveness, and medication oversight. Prospective residents and their families may wish to consider these factors carefully when evaluating Arbor House as a potential home.
