Overview
American Grand Assisted Living Suites, located in Neenah, Wisconsin, is an assisted living residence that aims to preserve independence and dignity in a supportive, home-like environment. The facility offers a range of amenities designed to foster a sense of community while providing personalized care. Residents can enjoy individualized suites, an on-site spa, and various activities that promote engagement and well-being.
Care Approach & Staff
While some staff members are noted for their dedication and care, there are concerns about overall management and staffing issues. Reviews indicate a high turnover rate and challenges in retaining qualified staff, which may impact the level of care provided. Families have expressed dissatisfaction with the management’s responsiveness to issues, and there are reports of inadequate staff training, which raises concerns about resident safety and care standards.
Who They Serve
American Grand Assisted Living Suites serves seniors who require assistance with daily living activities. The facility also offers memory care services, catering to residents with cognitive impairments. However, some families have raised alarms about safety concerns, particularly regarding interactions between residents with dementia and others, indicating that the environment may not always be secure.
Dining & Activities
The facility provides dining options and activities aimed at enhancing the residents’ quality of life. While some reviews highlight positive experiences during communal meals, there are also mentions of neglect where residents were left without food or assistance for extended periods, which raises concerns about the consistency of care during meal times.
Room for Improvement
Several reviews point to significant issues regarding management and staff morale. Concerns about disorganization, inadequate staffing, and the overall safety of residents have been highlighted. Families have noted that the facility’s management has not adequately addressed these issues, leading to a lack of trust among residents and their families.
Summary
American Grand Assisted Living Suites offers a range of services aimed at supporting seniors in a home-like setting. However, the facility is facing challenges related to staff retention and management effectiveness, which may affect the quality of care provided. Families considering this facility should carefully weigh the reported experiences, particularly regarding safety and staff responsiveness, against the amenities and community environment offered.
